Followed the steps you outlline above until the instruction
"Click ok, restart and let me know if publisher now opens correctly".
Clicking on ok - then got the blue whirling circle for 20 minutes without anything happening, so I used task manager to stop running the system config box ( mmarked as not responding).
Task manager closed it . I then tried to shut down the computer as I couldn't get word or anything to respond, and it wouldn't shut down - again the whirling blue circle for 20 minutes, so I forced shut down by turning off the PC at ON/OFF switch.
This meant start up said "not properly shut down - start normally" -and I repeated the whole process with the same result.
So no luck so far - the system is back as it was.
Should the "apply " tab have been ticked rather than OK tab? at the final stage or would that make no difference?
Problem is I have to get on and finish a Newsletter - all voluntary charity work as well as other family commitments. so I will not always be quick to respond, but do want to solve the problem which is wasting so much of my time having to open every file twicew in Publisher before even getting safe mode.
It has been like this since I installed Publisher just over a month ago.
It was a Multi licence product bought for our charity "University of the Third Age " so all involved in the Newsletter production could work in Publisher instead of Word. So far two other users having loaded it do not have this problem, Both others are on laptops, both Windows 7, but one with Office 2007 like me and one with Office 2010. No problems - it works fine on those two laptops.
I will try your suggestion later this evening - have to go and sort out other items at present.
OK , I have now followed through the above procedure -"click start, control panel. Click on Publisher, click on Change, then click on Repair..". etc. It took about 15 minutes I think to complete the repair process, then button to reboot.
Unfortunately on restarting and selecting Publisher- Publisher still gives "stopped Working" notice when trying to open it, and on second attempt it still just offers me "safe mode".
Well past bedtime so I'll leave it with you for any further ideas. thank you
Thank you for all the instructions which we worked through step by step.
In the scan and repair registry phase, the message was "no issues found".
In the sfc/scannow phase, a message showed
"Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log....."
We continued with your instructions,,
chkdsk ran on restart and computer booted up looking normal.
However - unfortunately I still have the same Publisher problem when trying to open Publisher. First attempt fails, second attempt offers Safe mode.
In the Log at C:\windows \Logs\CBS I can see five text documents all starting with "CbsPersist ... and a number
I opened one of them and the following is the start of the message - there appears to be 300 pages of this and it is just the first one of the above five I've opened.
ï»¿2015-05-13 11:42:37, Info CBS Starting TrustedInstaller initialization.
2015-05-13 11:42:37, Info CBS Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
2015-05-13 11:42:48, Info CBS Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20150513104237.cab.
2015-05-13 11:42:48, Info CSI [email protected]
2015-05-13 11:42:49, Info CSI [email protected]
2015-05-13 11:42:50, Info CSI [email protected]
2015-05-13 11:42:50, Info CBS Ending TrustedInstaller initialization.
2015-05-13 11:42:50, Info CBS Starting the TrustedInstaller main loop.
2015-05-13 11:42:50, Info CBS TrustedInstaller service starts successfully.
2015-05-13 11:42:50, Info CBS SQM: Initializing online with Windows opt-in: False
2015-05-13 11:42:50, Info CBS SQM: Cleaning up report files older than 10 days.
2015-05-13 11:42:50, Info CBS SQM: Requesting upload of all unsent reports.
2015-05-13 11:42:50, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2015-05-13 11:42:50, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2015-05-13 11:42:50, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2015-05-13 11:42:50, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2015-05-13 11:42:50, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2015-05-13 11:42:50, Info CBS NonStart: Checking to ensure startup processing was not required.
2015-05-13 11:42:50, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0xbff7d0
2015-05-13 11:42:50, Info CSI 00000005 Creating NT transaction (seq 1), objectname "(null)"
2015-05-13 11:42:50, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1e8
2015-05-13 11:42:50, Info CBS NonStart: Success, startup processing not required as expected.
etc etc .......................................
If these are relevant is there some way I can attach them to an email so you can see them?
I am unable to spend time at the computer for several days now, because from tomorrow, for the next week, we have commitments away from home and therefore limited access to our pc.
Is it possible for me to resume receiving your help from Saturday 13th June when I should again have time, and be able to get onto my computer.
I realise that this may not be convenient for you, but I appreciate your endeavours and would wish to continue if possible.
Thank you Richard
yes I Will do. Thank you
Sorry, I cannot try your last suggestion as I explained, I am away for a few days, until next Saturday.
I thought you had said not to complete the rating exercise until we are finished, so I am confused by the emails I am receiving.
Are the emails asking for a response just automated, so should I ignore them until I can respond to them with a meaningful answer next weekend when I shall be able to try your last suggestion( sent on 5th June)?
Sorry for the long interval before being able to try out your last suggestion.
I knew it would need some time clear to devote to it, and I just haven't had any spare time since getting back on Saturday, because of so many commitments. I used to have more time when in a proper paid job, rather than retired and undertaking so many voluntary jobs!
I have just spent the last two hours working through your last suggestion (on 05 June 2015 03:08 EST)
I downloaded the "revounistaller" and went through all the steps, selecting Advance and removing all the entries and files .
It suggested doing "repair" to my other MS office products.
I restarted computer, and tried the repair to my MS office 2007 but it came up with the message
"Microsoft Office Home and Student 2007 configuration did not complete successfully" CLOSE
So I closed it and restarted the computer again. I re- installed the Publisher 2013 from my disc and was again asked to activate it with my product licence number.
I am hoping that it hasn't used up another of the spare user licences - it is a 7 additional user disc. will it recognise that this is the same computer just being re-installed?
Anyway, unfortunately, when opening Publisher 2013, I still get the same message - "stopped working checking for a solution
And then on trying to open it again I get the option of Safe mode
So - I am getting desperate now, and it is all taking up so much extra time when I have to open files twice each time even when publisher is open in safe mode. It doesn't recognise any recent files and so I have to go right back to My documents, and on opening files it gives the closing message, until I try opening a file again when once more I am offered safe mode - even tho' safe mode is already running.
I appreciate your help, but what now?
way past bedtime again, so ..
Did as suggested. Made new user account. Restarted computer and signed into new account.
Found Publisher 2013 listed in "All Programs" in Start. Clicked on Publisher.
Box appeared Windows Installer - preparing to install
This then changed to a box
Please Wait while windows configures Microsoft Publisher 2013
progress bar shown
Preparing to install
Then the boxes disappeared, couldn't see that anything had happened.
Tried then to start Publisher from the program list , and it again went through the above routine.
Tried changing the new account to Administrator type, and went through process again, with same result.
Right clicked on Publisher 2013 in the program list and tried changing compatibility to Windows 7
Again this made no difference, and it kept showing same boxes, as above then just nothing.
Tried to change back the compatibility box but no longer showing!
Oh that sounds drastic and a bit scary. Its an Acer computer, Aspire X1930 model ,and we bought it preloaded with Window 7 Home Premium.
This is obviously going to take time to do, so will sleep on it rather than doing anything this evening.
Thank you for persevering.
Thank you Richard.
As my partner and I both use the computer we are rather worried about doing this and losing essential info or not being able to reload programs.
It is a basic lack of confidence on our part.
So for the moment I will just struggle on with using Publisher in safe mode until such time as we either gain the confidence or have somebody here who we can trust to do it for us.
So I will sign off, and thank you very much for your help and perseverence.