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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5270
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I'm trying to connect my HP printer to my wireless network

Resolved Question:

I'm trying to connect my HP printer to my wireless network on my PC
Submitted: 2 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 2 years ago.
Hello & Welcome to JustAnswer.
What is the model # ***** your printer?
Thanks
Customer: replied 2 years ago.

HP Photosmart 5520

Expert:  KamilAnwar1 replied 2 years ago.
Do you have a usb cable to temporarily connect printer with the computer?
Customer: replied 2 years ago.

no

Expert:  KamilAnwar1 replied 2 years ago.
On the printer, click the home button/setup button and tell me if you see an option related to wireless setup wizard?
Customer: replied 2 years ago.

yes

Expert:  KamilAnwar1 replied 2 years ago.
Open it and tell me what options does it lists?
Customer: replied 2 years ago.

lists wireless networks with mine at the top

Expert:  KamilAnwar1 replied 2 years ago.
Select your network, then enter your network key and proceed with the steps to confirm it.
Customer: replied 2 years ago.

is network key same as wireless password?

Expert:  KamilAnwar1 replied 2 years ago.

Yes, network key is same as your wireless password.

Customer: replied 2 years ago.

network key inserted next?

Expert:  KamilAnwar1 replied 2 years ago.
There should be an option to proceed to next step in the form OK / Next / Confirm
Customer: replied 2 years ago.

connection successful -- theneither print or ok

Expert:  KamilAnwar1 replied 2 years ago.
Press OK, now the printer is connected to your wireless network.
And, if you can take a second to rate my service by clicking the star icon, that will be greatly appreciated. Thanks
Customer: replied 2 years ago.

ive been to this stage before and still no print dont i need to check it will print?

Expert:  KamilAnwar1 replied 2 years ago.
You need to add the printer to your computer. Shall i do that for you remotely by connecting to your computer?
Customer: replied 2 years ago.

yes remote connection

Expert:  KamilAnwar1 replied 2 years ago.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=980456
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Expert:  KamilAnwar1 replied 2 years ago.
Please open the downloaded program.
Expert:  KamilAnwar1 replied 2 years ago.
Can you reconnect computer to the wireless router?
Customer: replied 2 years ago.

what is happenning?

Expert:  KamilAnwar1 replied 2 years ago.
I got disconnected. Please do the following:
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=877021
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Customer: replied 2 years ago.

tell me what is happening

Expert:  KamilAnwar1 replied 2 years ago.
Restarted Router, Reset printer to factory defaults so that we can reconnect to it. Can you follow the steps:
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=877021
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Expert:  KamilAnwar1 replied 2 years ago.
The issue has been resolved. Thanks
KamilAnwar1 and 3 other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

no it is not resolved- cannot get printer to print Kamil had it working but then came apart citing 'error - offline'

***** *****

Expert:  KamilAnwar1 replied 2 years ago.
Did you change any settings, move printer or change wireless settings, turned the printer off ?
Customer: replied 2 years ago.

kamil - i have claimed a refund and decided to sever my connection

***** *****

Customer: replied 2 years ago.

did turn printer off