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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36782
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Im locked out of my computer, due to my user profile service

Resolved Question:

im locked out of my computer, due to my user profile service being broken or something and my whole life is on the computer, how do i get on it, please.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the model of your computer? Does it have windows xp, vista, or 7, or 8?

When you go to Safe mode, what happens?

Please reply at the box below. Thank you.
Customer: replied 1 year ago.

its a window 7 home premium, thank you.

Expert:  Viet -MS Office Tech replied 1 year ago.
You're welcome. Can you please tell me what happens when you go to Safe mode? Or what steps did you try?

Please reply at the box below. Thank you.
Customer: replied 1 year ago.

i cant get onto safe mode, it wont go on it. i dont know what to try now. thank you. ive tried restarting, and shutting it down for a few minutes, nothing has worked. thank you.

Expert:  Viet -MS Office Tech replied 1 year ago.
You're welcome. Did you try the following steps in order to get to Safe mode:
- Turn off your computer. Then turn it on, and right after the black screen with white text or the computer company logo disappears, press & release key F8 repeatedly until a menu appears, then you select Safe Mode (note: if there is no menu, then try the same steps again, but this time, press key F8 a bit earlier).

Do you see a menu with Safe mode or not? Please reply back. Thank you.
Customer: replied 1 year ago.

yes, it says repair your computer, safe mode, safe mode with networking and safe mode with command prompt, as it should, i dont know what i need to do now though, do i repair computer or do i go on safe mode.. will going safe mode enable me to fix the user profile corruption or fix your computer? thanks.

Expert:  Viet -MS Office Tech replied 1 year ago.
Great. Please use the up/down arrow keys to select Safe mode, then press the Enter key.
, then it should let you log in
, then click Start->all programs->accessories->system tools->system restore and restore the computer to any date before this issue has occurred, then wait until system restore finishes, then check.

Please let me know; I will troubleshoot further if there is still issue. Thank you.
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36782
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Viet -MS Office Tech and 3 other Microsoft Office Specialists are ready to help you
Customer: replied 1 year ago.

Thank you. its done now, well worth 39 pound for helping, thank you very much.

Expert:  Viet -MS Office Tech replied 1 year ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much for your patience

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