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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 32162
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Microsoft Windows 8.1 update appears "stuck" on a particular

Resolved Question:

Microsoft Windows 8.1 update appears "stuck" on a particular update (19 of 28), The first 18 appear to installed very quickly.
Is this normal ... I know updates can take an eternity - it is "stuck" what options does one have to unfreeze or (heaven help us) poer off
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
How long has it been on this step for?
Customer: replied 1 year ago.

About 1 Hour

The restart was initiated by Norton power Eraser - I did not realise there were any updates waiting.

But as 18 have been successfully processed is there any reason why the others should not be?

Expert:  Richard replied 1 year ago.
No, it has crashed on the update which can happen, as an hour is too long.
Hold the power button down until it turns off, then turn the computer on and it should then be ok.
Let me know the results please
Customer: replied 1 year ago.

It does want to turn off! It comes back with update message.

Expert:  Richard replied 1 year ago.
Keep holding the power button long enough (up to a minute and it will then power off as this forces it).
Else remove the power cable and do this.
Let me know the results please
Customer: replied 1 year ago.

It has now said it installing update 20! Do I just let it continue?

Expert:  Richard replied 1 year ago.
yes please, this looks to have got it restarted.
Let me know the results please
Customer: replied 1 year ago.

Restarted and NPE is running. Not sure and obviously cannot prove whether your solution worked or co-incidentally it had nearly finished the update.

It is not too unusual for updates to take an eternity: the NPE could just have been a red herring. It completed OK.

All OK now.

Expert:  Richard replied 1 year ago.
An hour is too long, it would not take that amount of time if there was not a problem.
When we tried to powered it off, it ran the restart process which got the install working again. You saw this as it kick started the install.
I have marked this question to never close though, so any issues, please let me know
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen and then submit, that would be greatly appreciated.
Thank you
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 32162
Experience: Over 15 year experience resolving Microsoft Office Issues
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