Microsoft Office Questions? Ask a IT Expert for Support ASAP
I was able to get in last night about 9 pm
this is the message im getting everytime I try to log in
But as I said I don't remember the password ***** this account, the other I use is claireann2015atgmail.com of which I do have the password.
Im sorry no I don't recognise that email address,
I don't even know what I may have said as in security questions because I don't use that e mail .. the only other email aside from the Hotmail is claireann2015atgmail.com..i cant even remember setting up an account starting with the letter j on gmail.
I cant remember any yahoo account, I only use Hotmail and gmail.
it did not recognise the gmail alternative mail add, so I put in the Hotmail and it said sent verification to that add.. and I cant access it obviously.. so I have no idea what the email starting with j on yahoo is.
I tried that and it say its not the verifying email address I supplied, and it wont let me change it.
I don't get to any steps because it wont accept my email address.. it keeps saying this is not the correct email. and wont go any further, cant I get Microsoft to send it to an address that I actually use and not one that has been void for years?
iv done your instructions the info it asked I did not know as I have not used the account in a long time, so it keeps saying the info I gave is incorrect and it does nothing, its asking me dates and things like that of when I wrote a last email... when I created the account and so on which is impossible to answer.
how can I get around them asking me when I used the account last they were asking me dates, how on earth how am I supposed to remember that? does this mean I have lost my account? is there anyway I can recover this account? its obviously important.
Ok thank you very much for trying