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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37653
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I cannot access outlook, have tried and tried, have tried to

Customer Question

I cannot access outlook, have tried and tried, have tried to make new account but still getting nowhere! Ive had same oassword for years.Have been trying for 3 days now.
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What is the error you get when you try to sign into your account?
Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Thank you
Customer: replied 2 years ago.

Ive pressed download button, but nothing is happening

Expert:  Richard replied 2 years ago.
It will then download Carol, you then need to run the file please.
Customer: replied 2 years ago.

Ok Richard il try again

Expert:  Richard replied 2 years ago.
Thank you
Customer: replied 2 years ago.

It is not downloading, sorry

Expert:  Richard replied 2 years ago.
No problem Carol
Lets do this another way
First, exactly what happens when you try to sign into Hotmail?
Customer: replied 2 years ago.

Richard did you get my last comment?

Expert:  Richard replied 2 years ago.
No sorry, can you repeat it please.
Customer: replied 2 years ago.

Richard can you please reply please.

Expert:  Richard replied 2 years ago.
Replying but that was the only message you have sent in the hour.
Customer: replied 2 years ago.

As i sais Outlook wont take my password, created new gmail account and that didnt work either. Sorry, posted this, dont know whats happening

Expert:  Richard replied 2 years ago.
ok, is this Outlook the program connecting to a gmail account?
Customer: replied 2 years ago.

Not sure what you mean? They asked me for another account, so i made new one, whicn didnt work. They did sent a code to gmail, then i lost them and came on to you. Sorry not very good at this.

Expert:  Richard replied 2 years ago.
ok Outlook, this is the program on your computer correct?
eg: Outlook 2010?
Customer: replied 2 years ago.

Did you get that reply Richard?

Expert:  Richard replied 2 years ago.
no, check the page Carol after posting replies to see if they appear.
Customer: replied 2 years ago.

This is a nitemare. Yes think Outlook ( Hotmail ) since 2010.

Expert:  Richard replied 2 years ago.
ok, then reset your outlook password ***** my link below and use this new password ***** sign in please.
https://account.live.com/resetpassword.aspx
Let me know the results please