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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I cannot access outlook, have tried and tried, have tried to

Customer Question

I cannot access outlook, have tried and tried, have tried to make new account but still getting nowhere! Ive had same oassword for years.Have been trying for 3 days now.
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What is the error you get when you try to sign into your account?
Richard and 3 other Microsoft Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Thank you
Customer: replied 2 years ago.

Ive pressed download button, but nothing is happening

Expert:  Richard replied 2 years ago.
It will then download Carol, you then need to run the file please.
Customer: replied 2 years ago.

Ok Richard il try again

Expert:  Richard replied 2 years ago.
Thank you
Customer: replied 2 years ago.

It is not downloading, sorry

Expert:  Richard replied 2 years ago.
No problem Carol
Lets do this another way
First, exactly what happens when you try to sign into Hotmail?
Customer: replied 2 years ago.

Richard did you get my last comment?

Expert:  Richard replied 2 years ago.
No sorry, can you repeat it please.
Customer: replied 2 years ago.

Richard can you please reply please.

Expert:  Richard replied 2 years ago.
Replying but that was the only message you have sent in the hour.
Customer: replied 2 years ago.

As i sais Outlook wont take my password, created new gmail account and that didnt work either. Sorry, posted this, dont know whats happening

Expert:  Richard replied 2 years ago.
ok, is this Outlook the program connecting to a gmail account?
Customer: replied 2 years ago.

Not sure what you mean? They asked me for another account, so i made new one, whicn didnt work. They did sent a code to gmail, then i lost them and came on to you. Sorry not very good at this.

Expert:  Richard replied 2 years ago.
ok Outlook, this is the program on your computer correct?
eg: Outlook 2010?
Customer: replied 2 years ago.

Did you get that reply Richard?

Expert:  Richard replied 2 years ago.
no, check the page Carol after posting replies to see if they appear.
Customer: replied 2 years ago.

This is a nitemare. Yes think Outlook ( Hotmail ) since 2010.

Expert:  Richard replied 2 years ago.
ok, then reset your outlook password ***** my link below and use this new password ***** sign in please.
https://account.live.com/resetpassword.aspx
Let me know the results please

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