I tried your solution but in response to 'Restore previous version' the message came up No previous version found (or words to that effect),
So I involved a friend who fixed the problem in seconds by clicking on the arrow alongside 'My Email' heading. It was nothing to do with the change to the desktop icon and I feel you should have known that.
So I have to say I am very disappointed and feel a refund of your £28 charge would be appropriate,
I am even more confused than I was before (I'm 87!) and having received your instructions assumed I had done all that was necessary.
So the point at issue is that applying those instructions didn't solve my problem. Hence my dissatisfaction.
If the answer was so simple I feel that you should have got it right first time. But never mind - life's too short, especially at my age, to pursue this any further.
Thanks for your attention but you can stop wriggling.
I wish you well.
Firstly may I say I've enjoyed chatting with you.
I have now been asked to give a rating of the service but the message doesn't seem to bring in to consideration our latest exchanges.
So, before replying and purely out of curiosity, I would like you to explain what is illogical in my latest instalment.
Have a nice day.
But Richard, you were thinking and have replied in general terms. I was referring specifically to my individual problem where it was shown to me that the solution was so simple that I feel that a second 'bite of the cherry' ought not to have been necessary.
Maybe you were thrown by me associating the problem with my changing the desktop icon which turned out to be coincidental.
Can you please arrange for a stop put on persistent follow up emails which I assume are automated.