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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37692
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Unfortunately I lost the discs that came with my computer when

Resolved Question:

Unfortunately I lost the discs that came with my computer when I moved house!
I need to install microsoft digital oard 300 & rugged usbs-fw
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You can get the driver for the keyboard here
https://www.microsoft.com/hardware/en-gb/d/digital-media-keyboard-3000>
And for the rugged you should not see a driver but you can follow the instructions here to install it
https://www.lacie.com/support/support_manifest.htm?id=10492&article=1333
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen and then submit, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.

EEE1394 Bus not in my menu - I got as far as that following your instructions.

Expert:  Richard replied 2 years ago.
ok, if you click on start, computer, do you see the drive listed there?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 2 years ago.

Am an OAP so can't afford monthly or extra fee to rectify by remote.

I can see DIsc Drive, DVD drive or floppy disc drive

Expert:  Richard replied 2 years ago.
That is no problem, it is optional.
Disc Drive is likely to be the drive your trying to connect Tess,
Click on it and check please.
Customer: replied 2 years ago.

Have clicked on disc drive but it asks me to install disc that I no longer have.

Expert:  Richard replied 2 years ago.
ok, this is not the drive then.
Is the Lasie connected to the computer via the USB port?
Customer: replied 2 years ago.

Yes

Expert:  Richard replied 2 years ago.
ok, plug it into a different usb port on the computer.
Is it then detected?
Customer: replied 2 years ago.

Can't find another usb port. The computer searches for both oard & rugged usb each time I switch on but can't detect either.

Expert:  Richard replied 2 years ago.
Whats the make and model of the computer?
Customer: replied 2 years ago.

HP w 1907v

Expert:  Richard replied 2 years ago.
Thanks
Can you tell me which version of windows you are using?
And when did it last work?
Customer: replied 2 years ago.

I think it's windows 7 but not entirely sure. Everyhing else seems to work perfectly.

Expert:  Richard replied 2 years ago.
when did it last work?
Customer: replied 2 years ago.

The oard hasn't worked for a long time. How much will it cost me for you to fix my computer by remote?

Expert:  Richard replied 2 years ago.
It is an additional $39 but I think it is likely to be faulty as its a straight forward process.
If you connect it to another computer, is it then detected?
Customer: replied 2 years ago.

I haven't got another computer. I think that I'll have to let you look by remote in case it's me doing something wrong as I'm not very computer literate.

Expert:  Richard replied 2 years ago.
ok, please accept the offer and I can then do this
Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

ok

Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Thank you
Customer: replied 2 years ago.

It won't let me open it . It only gives me the option to save it.

Expert:  Richard replied 2 years ago.
ok, save it then open it please.
Customer: replied 2 years ago.

It opens but is scanning & asking me to register not joining you by remote control

Expert:  Richard replied 2 years ago.
It will give you and ID and Password
You need to give that to me please Tess.
Customer: replied 2 years ago.

I can't see where to do it - it asks to register but then asks for payment

Expert:  Richard replied 2 years ago.
Its all free, so I think you have the wrong program Tess
Restart the computer and try to do my instructions again please.
Let me know the results please
Customer: replied 2 years ago.

I am clicking on the programme link you gave me.

Expert:  Richard replied 2 years ago.
yes, but there is no registration Tess, you just download the file, then you run the file and install it.
Then open the program and you are given an ID and Password.
There is no registration or any payments required,
Customer: replied 2 years ago.

At last got the right programme id###-##-#### ***** 8893

Expert:  Richard replied 2 years ago.
ok, but you closed the program Tess, you need to leave it open.
Can you open it again and give me the new password *****
Customer: replied 2 years ago.

9v2c4g

Expert:  Richard replied 2 years ago.
that works, thanks
Customer: replied 2 years ago.

Niether problem has been resolved - I've switched the computer off & back on - it won;t accept rugged usb nor the digital oard. What happens now?

Expert:  Richard replied 2 years ago.
Sorry Tess? We installed it on your computer, you saw this and indicated it was all ok.
What now seems to be the issue?
Customer: replied 2 years ago.

When I turn the computer on or put something in usb port both say that driver hardware is not found which is exactly why I contacted just answer in the first place. It asks for original discs which I haven't got.

Expert:  Richard replied 2 years ago.
Put what in the USB port? As the devices we installed, so what are you now putting in?
Customer: replied 2 years ago.

I am putting a device that is hardrive from a computer programme that contains photographs for a project I'm working on - that is what I put in before.

Expert:  Richard replied 2 years ago.
No before was the Microsoft Keyboard and the Latice, this is something else as that was all installed...
Run Team viewer again and give me the password ***** ID please
Customer: replied 2 years ago.

fm541g

Expert:  Richard replied 2 years ago.
ok
Customer: replied 2 years ago.
###-##-#### ***** fm541g
Expert:  Richard replied 2 years ago.
thanks.
Customer: replied 2 years ago.

you lost my keyboard function, only just managed to get it back.

Customer: replied 2 years ago.
###-##-#### ***** word fm541g
Expert:  Richard replied 2 years ago.
I only installed the hard disk you wanted so this should not have impacted the keyboard. It may have needed a restart.
But everything is installed, also the extra items, why do you want me to connect?
Customer: replied 2 years ago.

I've had to reinstall keyboard.

Still can't find anything downloaded from usb port. After spending over £50it still seems hopeless & frustrating. I give up!

Expert:  Richard replied 2 years ago.
The keyboard is installed, we have done that initially.
We confirmed it was installed the second time.
Why do you say we have to install the keyboard?
Customer: replied 2 years ago.

By removing the notice about finding hard drive it disabled my keyboard & I was unable to type a response. Now I have the notice back & go thro' the motions of searching for it, I can use the keyboard again.

Expert:  Richard replied 2 years ago.
If it is working then it is installed.
You will have to ignore that message.
Customer: replied 2 years ago.

I have only managed to use the keyboard for months by responding to this message.

Keyboard disappeared from the list under device manager until I got it back!

Expert:  Richard replied 2 years ago.
yes, we installed it today, you see this as you are now able to use it.
Customer: replied 2 years ago.

No, I was not able to use it which is why I couildn't reply to you. When it wouldn't work I looked under device manager & keyboard had vanished from list - I'm not imagining it! By disabling the notice it disabled my keyboard.

I just can't continue with tjis as we've spent the whole afternoon on this and niether problem has resolved. Thank you.

Customer: replied 2 years ago.

None of the problems were solved - niether rugged usb or oard 3000 are not found on my computer.