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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5640
Experience:  Indept expertise on MS Office package
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Word says a problem has stopped word working and will shut

Resolved Question:

Word says a problem has stopped word working and will shut down until a solution is found. Just downloaded
Submitted: 2 years ago.
Category: Microsoft
Expert:  michelleclive replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
let me know the complete error message you get when you try to open word.
Customer: replied 2 years ago.

Microsoft word has stopped working. A problem caused the programme to stop working Windows will close the programme and notify you if a solution is found

Expert:  michelleclive replied 2 years ago.
let me know what operating system you have on the computer.
when was word working fine last time or earlier.
Customer: replied 2 years ago.

Just installed Microsoft Office 2013. Windows7

Expert:  michelleclive replied 2 years ago.
some thing went wrong during installation try to remove MS office from the computer and then reboot the computer reinstall it back using run as administrator.
There is an optional Remote Connect Service - Quick Resolution
if you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
michelleclive and 5 other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

I have done as you suggested and the problem still exists

Expert:  michelleclive replied 2 years ago.
would you like me to remote access and troubleshoot the problem.
Customer: replied 2 years ago.

Are you going to charge me more money

Expert:  michelleclive replied 2 years ago.
no i will not charge you for the remote access.
open
www.teamviewer.com
install teamviewer and let me know the id and the password.
Customer: replied 2 years ago.

OK go ahead

Expert:  michelleclive replied 2 years ago.
open
www.teamviewer.com
install teamviewer and let me know the id and the password.
Customer: replied 2 years ago.

ID###-##-#### ***** 64h4e6

Expert:  michelleclive replied 2 years ago.
Password ***** *****
give me the correct one.
Customer: replied 2 years ago.

b4h4e6

Expert:  michelleclive replied 2 years ago.
connected