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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have a Noklia Lumia 2520 tablet It was working great until

Customer Question

I have a Noklia Lumia 2520 tablet It was working great until the other day. I must have clicked on something, accidentley
Submitted: 2 years ago.
Category: Microsoft
Expert:  Josh replied 2 years ago.
Hi! Are you connected to a Wi-Fi network?
Customer: replied 2 years ago.

No not now that is the problem

Expert:  Josh replied 2 years ago.
Do you see your Wi-Fi network in the Wi-Fi list?
Customer: replied 2 years ago.

Yes Virgin

Expert:  Josh replied 2 years ago.
What happens when you try to connect to the Virgin network?
Customer: replied 2 years ago.

It comes up with stairs or flute image saying unnamed

VPN +add a VPN connection

Expert:  Josh replied 2 years ago.
Are you sure that is the name of your network?
Customer: replied 2 years ago.

I rent the broadband from VIrgin Media

Expert:  Josh replied 2 years ago.
I understand but is that the name of your network
Customer: replied 2 years ago.

Could it be EE WHO USED To be Orange

Expert:  Josh replied 2 years ago.
The name of your WiFi network is either the name that you created or from your network provider. I have no way of knowing the name of your network.