Microsoft Office Questions? Ask a IT Expert for Support ASAP
Unfortunately this does not work; I have tried it again and I had tried it previously.
As before :
Starting in "Safe Mode with Command Prompt" has the same result.
How do I use / where do I find "Last Known Good Configuration" ?
No, on that computer I have no personal files / information that I cannot afford to lose. Therefore, I have no information that I would want to recover and a reset to factory settings would not be a problem for me.
Thank you very much.
I have found the original recovery discs, but, the "broken" Sony has a "hidden recovery partition" which I can use. However, it does give me the option to save information and, currently, I do not have enough storage for the transfer. Therefore, I will not be using this process for a couple of days.
While I am very satisfied with your service so far, obviously the problem has not yet been completely resolved. So, when I have performed the recovery and re-set the computer (I estimate a few more days yet as there are things that I need to do), then I would like the opportunity to rate your service formally.
Have a good weekend
All went well with re-setting and re-installation with everything working well until "shut down". Now, when I finish, I get the "shut down " screen with the rotating icon, but, nothing happens - no shut-down ! I have been forcing a shut-down by switching the computer off, the only alternative that I can think of.
Any thoughts ?
I hope that helped.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.Thank you!Best regards,Jess
Unfortunately, this did not work; I still get the get the "shut down " screen with the rotating icon, but, nothing happens - still no shut-down after 5 minutes.
I have been through the process four times, each time with the same end result.
Each time I had to terminate the "shut-down" screen by shutting the computer off.
So, sadly, that did not appear to work.
Any more thoughts ?
Yes; let's do that
Please send instructions
Sounds good to me
So, about 08:50 EST (13:50 here); I will await further contact details from you.
Just answer should have my credit card information, so, the additional fee should easy to pay.
I will ensure that we work from my old Sony lap-top, the one with the problem, as I have currently been e-mailing via my newer lap-top.
Currently installing 208 updates !
Of course; just that it may take some time.
If this works, can we than talk about installing my printer ?
PS now on 7 of 208 !
Phew ! All the updates loaded.
After that I reckon it took about one (1) minute to shut down.
I have now started up again. So far it has :
I will do this now; what next ?
The last shut-down took 30 minutes, but, there were 60 updates !
Can we come back to the printer issue in 20-24 hours rather that 16 (when you first suggested it), as I have something I need to do in 16 hours time ?
Currently when I try to add a printer in the print dialogue stage I get a "Active Domain Services Directory" is not available, but the printer is recognised in the "network".
If you drop me an e-mail when you are back on-line and able to help me I will contact you as soon as possible
I am back on-line, if it is convenient to look at my printer issues. If not, please let me know how and when we can tackle this.
You must work some amazing hours !
As you can see, I am back on-line now.
PS For e-mail I only have this lap-top and my mobile 'phone working for now.
Thank you very much for your time and expertise.
Everything seems to be working well and I can print e-mails and word documents.
Is there any more that I need to do ?
I must go off-line now (a family problem to solve), but, will be back later today.
As, I believe the issues have been solved most satisfactorily I expect that this dialogue is now closed. If it is, please send me your rating scheme as I have had a most excellent service.