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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38368
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have had a message saying mailbox full. i have deleted almost

Customer Question

i have had a message saying mailbox full. i have deleted almost all my emails but it still comes up mailbox full and will now not let me send or receive emails
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me which email service you are using please?
Thank you
Customer: replied 2 years ago.

windows mail

Expert:  Richard replied 2 years ago.
Thanks
Can you tell me which email service Windows Mail is connecting to?
Customer: replied 2 years ago.

pop outlook

Expert:  Richard replied 2 years ago.
ok, its this that is full, so you also need to clear it there.
To do this, click on my link below
www.outlook.com
Sign in and delete the emails listed there as this is where it is full.
Once done, you can then send via windows mail again.
I can also do these steps with you directly on your computer, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Thank you
Customer: replied 2 years ago.

remote access required###-##-#### 1546

Expert:  Richard replied 2 years ago.
connecting now