Microsoft Office Questions? Ask a IT Expert for Support ASAP
I can sign into my account as normal. Can I explain to you what has happened?
On 25 June I received an email which appeared to be from Microsoft telling me my account is blocked and to regain access I would need to click on "sign in". Unfortunately I fell for it and clicked on it. The following day,26 June, I received an email ostensibly from a cousin in Canada saying that her bag had been stolen, she was out of the country (Canada) and urgently needed money transferred to her. I realised this was a scam, which was confirmed when I spoke to my cousin on the phone. She said that her Hotmail had been hacked into on 26 June and that she had managed to have the problem fixed. I have since noticed that in my junk box (which I rarely look at normally) there have been about 6 fake Microsoft emails exactly the same as the one I clicked on which had not got through to the in box, presumably recognised as fake and intercepted by security system.
Thank you. Does it mean that the hacker can read all my emails such as hotel booking confirmation which shows my address and dates of holiday. This is very worrying. How do I change the password? I have tried to do it but it didn`t work.
Thank you. I will try it myself, but how do I get back to you to let you know the result or if I need further assistance?
Hi Richard. I clicked the gear wheel and the security options but then there was no "account details" to click onto.
Again I clicked the gear wheel. There was no "account details" option on the list, only "internet options", which I tried before unsuccessfully.
Thank you Richard. I have changed my password.