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Josh
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Category: Microsoft Office
Satisfied Customers: 16050
Experience:  Expert for over 10 years
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Windows 8 refresh deleted my e-mails and they are not in Window.old

Customer Question

Windows 8 refresh deleted my e-mails and they are not in Window.old nor documents nor anywhere hidden. How can I recover my e-mails? Tx.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Josh replied 1 year ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Is your email provider? Hotmail/MSN?
Customer: replied 1 year ago.

no

Customer: replied 1 year ago.

are you there?

Expert:  Josh replied 1 year ago.
I am here.

Who is your email provider?
Customer: replied 1 year ago.

Why? I do no use cloud.

I need to recover my pst files

Expert:  Josh replied 1 year ago.
Mary,

Who is your email provider? (the part after the @ in your email such as gmail, hotmail, yahoo, etc)
Customer: replied 1 year ago.

I know who is my provider, it is btinternet.com

Expert:  Josh replied 1 year ago.
Great!

If you sign into your btinternet.com account through their webmail, do you see the missing emails?

You can sign in here: https://www.bt.com/btmail
Customer: replied 1 year ago.

Josh, I explained to you that I do not use cloud.

My emails are stored in the driver.

Customer: replied 1 year ago.
Relist: Other.
did not answer and does not understand the question
Expert:  Josh replied 1 year ago.
Mary,

Let's try copying the Windows.Old files

  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  2. Enter Computer in the search box, and then tap or click Computer in the search results.

  3. Double-tap or double-click the drive that Windows is installed on (typically, the C: drive).

  4. Double-tap or double-click the Windows.old folder.

  5. Double-tap or double-click the Users folder.

  6. Double-tap or double-click your user name.

  7. Open the folders that contain the files you want to retrieve.

  8. Copy and paste the files that you want from each folder to a folder in Windows 8.1.

  9. Repeat steps 5-7 for each user account on your PC.

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