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Josh
Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 20681
Experience:  Expert for over 10 years
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Windows 8 refresh deleted my e-mails and they are not in Window.old

Customer Question

Windows 8 refresh deleted my e-mails and they are not in Window.old nor documents nor anywhere hidden. How can I recover my e-mails? Tx.
Submitted: 2 years ago.
Category: Microsoft
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Is your email provider? Hotmail/MSN?
Customer: replied 2 years ago.

no

Customer: replied 2 years ago.

are you there?

Expert:  Josh replied 2 years ago.
I am here.

Who is your email provider?
Customer: replied 2 years ago.

Why? I do no use cloud.

I need to recover my pst files

Expert:  Josh replied 2 years ago.
Mary,

Who is your email provider? (the part after the @ in your email such as gmail, hotmail, yahoo, etc)
Customer: replied 2 years ago.

I know who is my provider, it is btinternet.com

Expert:  Josh replied 2 years ago.
Great!

If you sign into your btinternet.com account through their webmail, do you see the missing emails?

You can sign in here: https://www.bt.com/btmail
Customer: replied 2 years ago.

Josh, I explained to you that I do not use cloud.

My emails are stored in the driver.

Customer: replied 2 years ago.
Relist: Other.
did not answer and does not understand the question
Expert:  Josh replied 2 years ago.
Mary,

Let's try copying the Windows.Old files

  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  2. Enter Computer in the search box, and then tap or click Computer in the search results.

  3. Double-tap or double-click the drive that Windows is installed on (typically, the C: drive).

  4. Double-tap or double-click the Windows.old folder.

  5. Double-tap or double-click the Users folder.

  6. Double-tap or double-click your user name.

  7. Open the folders that contain the files you want to retrieve.

  8. Copy and paste the files that you want from each folder to a folder in Windows 8.1.

  9. Repeat steps 5-7 for each user account on your PC.