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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5102
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have downloaded internet explorer 11 onto my PC with MS7

Customer Question

I have downloaded internet explorer 11 onto my PC with MS7 system but can not view the programme to reset the default settings. I am plagued with many programmes being loaded without my permission or involvement. How do I rectify this please.
Submitted: 2 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 2 years ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Can you name a program that is being loaded by itself?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $39 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 2 years ago.

vrify first is one , but I'm on my wifes laptop at the moment.

Expert:  KamilAnwar1 replied 2 years ago.

Can you get to this site from your laptop? Is it a program or is it a website that you get redirected to?

Customer: replied 2 years ago.

First verify.exe

also a game programme. I will start my PC and try to locate the files but this may take a little time.

I remove the programmes from the programs and features section

Expert:  KamilAnwar1 replied 2 years ago.
Please do and let me know. I need to know the exact name of the program, a miss of a single letter in the name, will make it difficult to troubleshoot.
Customer: replied 2 years ago.

Do you want to wait or should I signe off and come back?

Expert:  KamilAnwar1 replied 2 years ago.
This question will stay open, so you can respond here when you are ready. If i am offline, then i will respond as soon as i return.
Customer: replied 2 years ago.

OK will come back

regards

Brian

Expert:  KamilAnwar1 replied 2 years ago.
Thanks, Brian.
take your time.
Customer: replied 2 years ago.

The programmes are

GamesDesktop013.002030015

Search Protect (Client Connect LTD)

PC Health Kit v4.0

Also ther appears a message that setup cannot close all necessary programmes to continue. My system is protected by System mechanic Pro in normal circumstances and often blocks items such as trojen horses and back door .

Expert:  KamilAnwar1 replied 2 years ago.
This appears to be adware.
Please go to the link below and download AdwCleaner:
https://toolslib.net/downloads/viewdownload/1-adwcleaner/
Then run it, and hit the scan button.
After it has completed, click the cleaning button and wait for the cleaning to finish.
Once it has finished, reboot PC and test.

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