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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38369
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Good morning ican't download update of Skype can you help please.

Customer Question

Good morning ican`t download update of Skype can you help please. thank you Sylvia
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please exactly what happens when you try to download the update?
What error message do you get
And which version of windows are you running?
Thank you
Customer: replied 2 years ago.

the installed product does not match the installed source, until a matching source is provided or the installed product & source are synchronized this action can not be preformed

Windows 8

Expert:  Richard replied 2 years ago.
Thanks Sylvia
The installation has become corrupted so what we need to do is a reinstall.
Close all programs.
Then press the windows key + X and click on control panel.
Click on Programs, Uninstall a Program
Then click on Skype and click on uninstall.
Once done, restart the computer
Then click on my link below and download and install Skype
http://www.skype.com/en/download-skype/skype-for-computer/
this will install the latest versions with all updates.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.

Richard i have looked to uninstall Skype but it is not in control panel to do it, & already paid £26 to talk to you i can`t afford another £27 to do remotely wich i would prefer

Expert:  Richard replied 2 years ago.
ok, download this uninstall Fix it Sylvia
https://support.microsoft.com/en-us/mats/program_install_and_uninstall/en
And within this choose Skype and choose to uninstall.
Then perform a reinstallation.
Let me know the results please
Customer: replied 2 years ago.

even though i can`t really afford it it looks as though you will have to do this for me as i can`t do it

Expert:  Richard replied 2 years ago.
If you tell me where you get stuck in my instructions Sylvia, I can tell you what you need to do?
Else I have lowered the price for you if you decide to accept.
Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Thank you
Customer: replied 2 years ago.

finaly Richard 108 457 156

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** need the password *****
Customer: replied 2 years ago.

8999

Expert:  Richard replied 2 years ago.
ok, you closed Teamviewer Sylvia.
You need to leave it open.
Can you open it again, give me the new password ***** leave it open please
Customer: replied 2 years ago.

108 457 156 1064

Expert:  Richard replied 2 years ago.
thank you