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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4773
Experience:  Indept expertise on MS Office package
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I have been told that my IP address is being used by a number

Customer Question

I have been told that my IP address is being used by a number of computers. What can I do about this please.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Follow the steps given it will fix the problem.
We need to get the ip Reset.
1.Press the windwows key + R and on the run type in cmd then hit enter
2. Type in "ipconfig /release" (without the quotes)
3. After releasing the IP, type in ipconfig /renew
4 type in ipconfig /flushdns hit enter.
Now close the internet explorer and reopen it again it should connect now.
Customer: replied 1 year ago.

Hi I have followed instructions but what do I do at No 3 How do I release the ip. Thanks

Expert:  michelleclive replied 1 year ago.
Type in ipconfig /release and hit enter
then ipconfig /renew hit enter
after that ipconfig /flushdns
please make sure there is a space after ipconfig command.
There is an optional Remote Connect Service - Quick Resolution
If you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
Customer: replied 1 year ago.

how much would it cost me to let you have remote control over and aboe the £24. Please bear with me I am 72 years old and have not got too much IT knowledge.

Thanks Jean

Expert:  michelleclive replied 1 year ago.
i will give you the lowest price or $10 only however the charge is $80 but i am not charging that amount.
please check your email and confirm i will then remotely fix it for you.
Expert:  michelleclive replied 1 year ago.
it would be 6.44 British Pound
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4773
Experience: Indept expertise on MS Office package
michelleclive and other Microsoft Office Specialists are ready to help you
Customer: replied 1 year ago.

Hi Thanks for helping me. Please go ahead - what do I have to do?

Expert:  michelleclive replied 1 year ago.
open this link
http://tinyurl.com/p4jgsy4
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How Remote Desktop Works
Agree to the Remote Desktop Legal Disclaimer below.
The Remote Desktop client file will automatically download to your computer.
Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Expert:  michelleclive replied 1 year ago.
I got disconnected from the session let me know once you have restarted the computer.

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