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Ask IT Miro Your Own Question
IT Miro
IT Miro, Computer Scientist
Category: Microsoft
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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How do i restoresnmaster.idx

Customer Question

how do i restoresnmaster.idx
Submitted: 2 years ago.
Category: Microsoft
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.


Do you see the "SNMaster.idx is missing" error message upon installing AOL Desktop?
Customer: replied 2 years ago.

i see snmaster.idx ,file is missing please restore

Expert:  IT Miro replied 2 years ago.
Thanks for the information!

Since there could be several possible causes of the problem, I would like to start remote desktop assistance to your computer so that I can see the problem myself and help you solve it.

Would you like me to do that?
Customer: replied 2 years ago.

the problem is with my second computer with which i cant accessthe internet,would you be able to fix in this circumstance

Expert:  IT Miro replied 2 years ago.
OK, no problem.

However, what do you plan to do with AOL Desktop once it is installed on the second computer since it requires Internet connection to be able to display your e-mails, AOL web pages, etc?
Customer: replied 2 years ago.

i use MYPC2 as a standby for my family members

Expert:  IT Miro replied 2 years ago.
OK.

You may be able to solve the problem easily by following the instructions on the AOL web page, so please use your computer with the Internet connection and open THIS LINK.

There click on "Copy the SNMaster.idx file to the idb folder" and then click on the Windows version that is installed on the second computer to follow the instructions for locating and restoring the SNMaster.idx file.

In case you encounter problems, let me know.

Regards,
IT Miro
Expert:  IT Miro replied 2 years ago.
Hi again!

Were you able to solve the "SNMaster.idx is missing" problem by following the instructions I suggested?
Expert:  IT Miro replied 2 years ago.
Hi again!

Do you still require assistance with this issue?

Let me know,
IT Miro
Expert:  IT Miro replied 2 years ago.
Hi!
Were you able to read my messages sent to you?