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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5666
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I am trying to update my windows 8 to windows 8.1 but I get

Resolved Question:

I am trying to update my windows 8 to windows 8.1 but I get a message stating that 'something went wrong and windows 8.1 cannot be installed' Can you help?
Submitted: 2 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 2 years ago.
Hello & Welcome to Justanswer.
"Something happened and the install of Windows 8.1 can't be completed"
Is that the exact error you're getting?
Thanks
Customer: replied 2 years ago.

yes

Expert:  KamilAnwar1 replied 2 years ago.
Do you see any error number like "0x0"?
Customer: replied 2 years ago.

no

Expert:  KamilAnwar1 replied 2 years ago.
Okay. There are two ways we can continue:
1. I can connect remotely and troubleshoot the issue to make it work (no matter how long it takes) for $24 additional.
2. I instruct here, so we work through the question/answer mode.
Let me know what you prefer.
Thanks
Customer: replied 2 years ago.

option 2

Expert:  KamilAnwar1 replied 2 years ago.
Thanks.
please open command prompt as administrator.
and type:
net stop wuauserv hit enter
net stop bits hit enter
then,
browse to the C:\Windows\Software Distribution folder and delete all the files and folders inside.
You may be told files are in use, if so, restart your device, and run the commands above again,
but this time make sure the Windows Store app isn't open.
Now back to the Command Prompt and type the following commands one at a time:
'net start wuauserv' hit enter
'net start bits' hit enter
Then try updating and let me know the results.
Thanks
Customer: replied 2 years ago.

I processed the data as you requested but I still cannot update to windows 8.1

Expert:  KamilAnwar1 replied 2 years ago.
When you typed the commands in the command prompt, were you given any message in return?
Customer: replied 2 years ago.

no

Expert:  KamilAnwar1 replied 2 years ago.
Can you post me a screen shot here of the command prompt commands as they are the most important step here and i need to see them in order to assist further or if you want i can connect remotely and fix this.
Customer: replied 2 years ago.

OK connect remotely

Expert:  KamilAnwar1 replied 2 years ago.
Sent request for remote service. Please accept it then follow steps here to connect with me. Thanks
KamilAnwar1 and other Microsoft Specialists are ready to help you
Expert:  KamilAnwar1 replied 2 years ago.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=832056
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Customer: replied 2 years ago.

I still have a problem in that I try to download version 8.1 but when I try to reinstall my system it seizes up at 82%. could you please reinstate your remote control and sort this problem out

Customer: replied 2 years ago.
I still have a problem trying to download Windows 8.1 in that when I click the restart button it seizes up at 82%. Could you reinstate your remote control of my laptop and sort this problem out
Expert:  KamilAnwar1 replied 2 years ago.
Hi
I am currently outside. Shall we do this later tonight or tomorrow?
Thanks
Customer: replied 2 years ago.

Tomorrow would be OK. Will you contact me and about what UK time?

Expert:  KamilAnwar1 replied 2 years ago.

Tomorrow, i will contact you at 11:00 AM UK Time.

Expert:  KamilAnwar1 replied 2 years ago.
Please click the link below and run the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=534262
^^ Thanks
Customer: replied 2 years ago.

Sorry, your direct code has expired before I got to it. Please do again

Customer: replied 2 years ago.

Probably too late but I was able to complete setting up the transfer to windows 8.1 but on the opening of the system I stopped at 'opening the PC's settings' and I got a message that the transfer to the updated version could not proceed and that I would revert to the previous windows version. Are you able to look at this again?