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IT Miro
IT Miro, Computer Scientist
Category: Microsoft
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I am having problems getting onto my hotmail account,***@******.*** I

Resolved Question:

Hi, I am having problems getting onto my hotmail account,***@******.***
I have tried answering the security questions but it keeps asking for my x box account and I haven't got one
Submitted: 2 years ago.
Category: Microsoft
Expert:  IT Miro replied 2 years ago.
Hello! My name is***** you forget the password ***** your Hotmail account, or you know it, but still cannot access the account?
Customer: replied 2 years ago.
I know it but they say there is a security issue
Customer: replied 2 years ago.
The security questions are a bit odd. I can't remember the last emails I sent or received and they are asking for this x box account details which I've never had
Expert:  IT Miro replied 2 years ago.
Except going through those questions, are you offered to verify your Hotmail account by receiving a verification code via text message? I see that a phone number ending in 53 is saved under your Hotmail account.
Customer: replied 2 years ago.
Yes I've tried entering the phone number which is *********** but it wouldn't work
Expert:  IT Miro replied 2 years ago.
Hold on, let me try to request a verification code to be sent there.
Customer: replied 2 years ago.
Thank you
Expert:  IT Miro replied 2 years ago.
I tried, but there is a message that there is a problem with the service. It looks like you have tried to request a code too many times and now that service has been temporary locked out.
Expert:  IT Miro replied 2 years ago.
Did you enter your full phone number in the box or only the last 4 digits?
Customer: replied 2 years ago.
I tried both. Being a bit stupid I thought they wanted the last digits of my mobile then the 53 because it seemed unlikely I had given my home number
Expert:  IT Miro replied 2 years ago.
You needed to enter only the last 4 digits of your phone number - 2453 So, I suggest to wait until tomorrow and then try again. The service should be re-enabled by then. If worked, you will receive a verification code to your phone number which you need to enter on the Hotmail page. That way you can verify your account without answering any questions.
IT Miro and other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.
Ok thanks I'll do that

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