How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft
Satisfied Customers: 6962
Experience:  Computer Software Specialist for more than 10 years
49766785
Type Your Microsoft Question Here...
Jess M. is online now

Once again iried to get into outlook and it failed so had to

Resolved Question:

Once again iried to get into outlook and it failed so had to change my password to get into get in. This is the thied day I have reported this and so far the situation has not changed. I have paid you to sort the matter out so must insist it is solved today
Submitted: 2 years ago.
Category: Microsoft
Expert:  Jess M. replied 2 years ago.
Hi, I am very sorry about your issues. What exactly the error message that you needed to change your password?
Customer: replied 2 years ago.
same as before Error
Expert:  Jess M. replied 2 years ago.
Ok, let me remotely access your computer so that I can fix it. But if the error happens again, please contact me, do not change your password ***** since it may not be the required fix. What I am saying is, the changing of the password ***** not be necessary to fix the problem so I need to investigate the the error or problem that you encounter before you change the password.
Jess M. and 2 other Microsoft Specialists are ready to help you
Expert:  Jess M. replied 2 years ago.
Here is the remote link:http://www.justanswer.com/remotedesktop/join.aspx?Session=12ce10b4-09cd-47cc-9898-e614e68f6dc2Click on the I Agree button to download the remote access tool and then run it to join me in the remote session.
Expert:  Jess M. replied 2 years ago.
Hi Robert,The issue was resolved through remote help. You shall now be able to use your Outlook email again. If the problem re-appears, you can reply to me here any time so that I can assist you further, please do not post a new question since it can be considered a follow up question.Thank you for using our service.Best regards,Jess