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Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6194
Experience:  Computer Software Specialist for more than 10 years
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Once again iried to get into outlook and it failed so had to

Resolved Question:

Once again iried to get into outlook and it failed so had to change my password to get into get in. This is the thied day I have reported this and so far the situation has not changed. I have paid you to sort the matter out so must insist it is solved today
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Jess M. replied 1 year ago.
Hi, I am very sorry about your issues. What exactly the error message that you needed to change your password?
Customer: replied 1 year ago.
same as before Error
Expert:  Jess M. replied 1 year ago.
Ok, let me remotely access your computer so that I can fix it. But if the error happens again, please contact me, do not change your password ***** since it may not be the required fix. What I am saying is, the changing of the password ***** not be necessary to fix the problem so I need to investigate the the error or problem that you encounter before you change the password.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6194
Experience: Computer Software Specialist for more than 10 years
Jess M. and other Microsoft Office Specialists are ready to help you
Expert:  Jess M. replied 1 year ago.
Here is the remote link:http://www.justanswer.com/remotedesktop/join.aspx?Session=12ce10b4-09cd-47cc-9898-e614e68f6dc2Click on the I Agree button to download the remote access tool and then run it to join me in the remote session.
Expert:  Jess M. replied 1 year ago.
Hi Robert,The issue was resolved through remote help. You shall now be able to use your Outlook email again. If the problem re-appears, you can reply to me here any time so that I can assist you further, please do not post a new question since it can be considered a follow up question.Thank you for using our service.Best regards,Jess

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