How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5704
Experience:  Indept expertise on MS Office package
26798893
Type Your Microsoft Question Here...
michelleclive is online now

Sometimes I have difficulty in starting my computer. A

Customer Question

Sometimes I have difficulty in starting my computer.
A message appears :No operating system found: and the computer freezes. I can get round this by switching the electricity off for 10 seconds or so, Then it might work normally for several occasions, until the message appears again.
I am 91 with poor eyesight so I tend to be on the slow side.
Submitted: 2 years ago.
Category: Microsoft
Expert:  michelleclive replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
What is the make and model number of the computer you are having problem with.
Customer: replied 2 years ago.

Harold Bate: Model LenovoC355ALL-in-one Desktop.

purchased May 2014

Expert:  michelleclive replied 2 years ago.
The symptoms indicate a fault on the motherboard
Multiple components may cause this:
1. Motherboard
2. CMOS\BIOS
The BIOS either needs to be flashed or the motherboard is shorting somewhere
Fixing this would involve the unit to be disassembled to check the above components
Since this is an all in one PC, disassembly steps are complicated and require a service
I would suggest to call Lenovo at 0***-***-**** (Monday - Friday 9am - 6pm GMT) to get a service arranged
i hope you understand that in case of hardware faults i can diagnose the fault but cannot make a bad part work again
Let me know if you have any questions
please click on a smiley face below or stars above to complete the rating if your question has been answered
Thanks for choosing Just answer