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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4665
Experience:  Indept expertise on MS Office package
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Sometimes I have difficulty in starting my computer. A

Customer Question

Sometimes I have difficulty in starting my computer.
A message appears :No operating system found: and the computer freezes. I can get round this by switching the electricity off for 10 seconds or so, Then it might work normally for several occasions, until the message appears again.
I am 91 with poor eyesight so I tend to be on the slow side.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
What is the make and model number of the computer you are having problem with.
Customer: replied 1 year ago.

Harold Bate: Model LenovoC355ALL-in-one Desktop.

purchased May 2014

Expert:  michelleclive replied 1 year ago.
The symptoms indicate a fault on the motherboard
Multiple components may cause this:
1. Motherboard
2. CMOS\BIOS
The BIOS either needs to be flashed or the motherboard is shorting somewhere
Fixing this would involve the unit to be disassembled to check the above components
Since this is an all in one PC, disassembly steps are complicated and require a service
I would suggest to call Lenovo at 0***-***-**** (Monday - Friday 9am - 6pm GMT) to get a service arranged
i hope you understand that in case of hardware faults i can diagnose the fault but cannot make a bad part work again
Let me know if you have any questions
please click on a smiley face below or stars above to complete the rating if your question has been answered
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