How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask jstinehelfer Your Own Question

jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
63323962
Type Your Microsoft Office Question Here...
jstinehelfer is online now

I began my reserved update to Windows 10 at 8:00 UK time on

Customer Question

I began my reserved update to Windows 10 at 8:00 UK time on Friday 31st July. At 24:30 on 1st August it is still 'Working on it ...' What is going on? What can I do about it?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Charles A. Roberts replied 1 year ago.
Hello my name is ***** ***** I will do whatever I possibly can to help answer your questions. I am sorry you have encountered this problem. So I understand this correctly is it not installing at all?
Customer: replied 1 year ago.

It displays a circle of white dots constantly revolving above the message 'Working on it ...' Nothing else is happening on the monitor screen but the modem flickers and the laptop shows activity by every so often putting a light on the front for a period of time and in between it flickers irregularly. Is it still downloading or is it an abortive attempt to do so?

Expert:  Charles A. Roberts replied 1 year ago.
It seems it's still running the install process it's not a fast install. It can take some time. Especially if your drive has never been defragmented. But again it can be a slow install how long has it been doing this?
Customer: replied 1 year ago.

The action began with a scan and recognition of the utilities on my Laptop. Since then it has been running for 17 hours.

Expert:  Charles A. Roberts replied 1 year ago.
If it's been doing that for 17 hours it's possible it may be stuck. Go ahead and force it to shut down by holding the power button down till it shuts off then wait for 10 seconds and turn it back on it will either pick up where it started from and continue or revert back in which I do have a better way of upgrading which would be by a downloaded iso you would need to burn to disk and install that way. Let me know what it does.
Customer: replied 1 year ago.

I have returned to this discussion but there is no sign of the Windows 10 update - which incidentally was effectively forced upon me and was supposed to be free.

Expert:  Charles A. Roberts replied 1 year ago.
Ok what is it doing now?
Customer: replied 1 year ago.

Absolutely nothing! There is no sign of anything! Seems like it needs to be started again - (from scratch?)

Expert:  Charles A. Roberts replied 1 year ago.
If the update failed probably but I have a better way to upgrade to windows 10 and you would have a hard copy but you would need to update windows 7 if that's what you had to service pack 1 if it's windows 8 you would need to update it as high as it can go to do this.
Customer: replied 1 year ago.

I have 8.1. I do not have any discs since I have never needed them. I am a home user, retired.

Also, I do not want any kind of membership since this will almost certainly be my only question and was only necessary because of the failure of this attempt at automatic updating.

Expert:  Charles A. Roberts replied 1 year ago.
I am hoping the machine didn't remove it's recovery partition and that is no problem. What is the make of this machine?
Customer: replied 1 year ago.

DELL Inspiron 15 and was the first thing checked out at the start of the update. It was found to have all necessary capacity, etc.

Expert:  Charles A. Roberts replied 1 year ago.
OK restart the machine when you see the dell logo push f12 a couple of times and tell me if there are any options.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    232
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    118
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Microsoft Office Specialist

    Satisfied Customers:

    55
    Working as Tech support specialist with a world famous computer manufacturer
 
 
 

Related Microsoft Office Questions