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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I try to send photos in my letters and I get the message 'you

Customer Question

I try to send photos in my letters and I get the message 'you have exceeded your limit'
I am using my Outlook addres. How can I get this entitlement back/
Submitted: 2 years ago.
Category: Microsoft
Expert:  Satchi replied 2 years ago.
Hi ,
Welcome to justanswer.com
How are you trying to send the photos ?
Customer: replied 2 years ago.

I go to my email address - Outlook and type letter. I have a choice of

Picture insert

Files on attachment

Share from On Drive

Whichever I select the picture comes on for perhaps 30- seconds and then disappears. some times the message

along the lines of yiou have exceeded your file or similar comes up.

What can I do. Just occasionally it does allow me to send a pic but only occasionally

Expert:  Satchi replied 2 years ago.
What are the size of pix ?
Customer: replied 2 years ago.

Majority are 908- 974 KB though s few are 2.68mb

Expert:  Satchi replied 2 years ago.
Which outlook versiion you are using ?
Customer: replied 2 years ago.

The outlook is from my Email address

Only info I have on pics is

Jpeg image

2272x1784

Expert:  Satchi replied 2 years ago.
OKay Which outlook 2007/2010/2013 ?
Customer: replied 2 years ago.

2010

Expert:  Satchi replied 2 years ago.
Ok Please let me know when you are online ,SO that ai Can try to fix the issue remotely . Regards ,Satchi
Customer: replied 2 years ago.

Hi I am on line for next 20 minutes

Expert:  Satchi replied 2 years ago.
Sorry I was offline ..I will be online now .