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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Every time i go into my emails it asks code number

Customer Question

every time i go into my emails it asks for a code number
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hi,I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? What happens when you enter the code number?Do you have windows xp, vista, or 7, or 8, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 2 years ago.

vista Hotmail I am only a beginner on the internet

Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?Please reply at the box below. Thank you.
Customer: replied 2 years ago.

do I need to put my laptop on and let you take control

Expert:  Viet -MS Office Tech replied 2 years ago.
Yes, are you at this web page on the laptop or on another device? Thank you.
Customer: replied 2 years ago.

another device

Expert:  Viet -MS Office Tech replied 2 years ago.
What device is it?So on the laptop, when you go to the hotmail.com website and sign in your hotmail email, it always asks for a code?Please let me know. Thank you.
Customer: replied 2 years ago.

yes it wants a code number but on this pad it works ok.

Expert:  Viet -MS Office Tech replied 2 years ago.
What happens when you enter the code number?What's the model of your Pad?Thank you.
Customer: replied 2 years ago.

my laptop is a HP windows vista SD.MS/PRO.MMC.XD

Expert:  Viet -MS Office Tech replied 2 years ago.
Can you sign in and use your email on the HP laptop now? Thank you.
Customer: replied 2 years ago.

I AM ON MY LAPTOP NOW AND IT AS CLOSED GONE BLANK

Expert:  Viet -MS Office Tech replied 2 years ago.
Can you go to the hotmail.com website on the laptop and sign in your hotmail email address on the laptop? Thank you.
Customer: replied 2 years ago.

just got a code number now in hotmail messages but the laptop needs to be taken over by you to fix it keeps stopping

Expert:  Viet -MS Office Tech replied 2 years ago.
Do you mean the laptop keeps not working?On your laptop, can you open the email message from JustAnswer, then click on the View Response button in it in order to get to this web page on the laptop, so you can communicate with me at this web page on the laptop?Please reply at the box below. Thank you.