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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 35264
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I have had trouble with my laptop and reloaded my Professional

Customer Question

I have had trouble with my laptop and reloaded my Professional Plus 2013 but I haven't got my activation key
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.
Hi,I'm sorry about the issue. How many email address(es) did you try?Do you mean your office is not showing in your account at the website http://office.microsoft.com/?When you installed Microsoft Office Professional Plus 2013 previously, do you remember if you created a new (outlook or hotmail) email address previously?Please reply at the box below. Thank you.
Customer: replied 1 year ago.

My disc came with my Laptop. My daughter set it up for me so I'm not sure whether she used any other EMail address.

Customer: replied 1 year ago.

My disc came with my laptop and my daughter set it up for me so I don't know if she used any other EMail address

Expert:  Viet -MS Office Tech replied 1 year ago.
Since she set up your Office software previously, she probably used her email address previously. Can you please ask her to sign in her Microsoft account with her email address at the website http://office.microsoft.com/ and see if your Office is showing in her Microsoft account. If yes, you can use her account to download / install directly at that website (which does not require activation key as it's installed from her account.)Please reply back to continue troubleshooting. Thank you.

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