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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37463
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Recently loaded windows 10, after that had problems with Live

Resolved Question:

Recently loaded windows 10, after that had problems with Live Mail, every email says cannot display message, check for low memory. Took off Windows 10 but live mail problem remains, cannot send or recieve
Submitted: 1 year ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 1 year ago.
Hi,I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.

I am on live Mail. Not very computer literate so not sure what remote support session involves

Expert:  Viet -MS Office Tech replied 1 year ago.
With remote support, I can connect remotely to your computer, so that I can troubleshoot the issue directly on your computer together with you. Please let me know. Thank you.
Customer: replied 1 year ago.

That is fine with me, will I need to do anything complicated? otherwise ho ahead

Expert:  Viet -MS Office Tech replied 1 year ago.
It should be easy. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=36913434-a47b-4e2e-b1f9-6ea88a40680b, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Viet -MS Office Tech and other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 1 year ago.

Working on issue, thanks.

Expert:  Viet -MS Office Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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