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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36812
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I have fogotten my password ***** my new Microsoft 10 and I need

Resolved Question:

i have fogotten my password ***** my new Microsoft 10 and I need help to open the
machine
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.
Hi, I'm sorry about the issue. What is the exact full error message when you enter the correct password? And test entering a wrong password, then does it give a different error message? Please reply at the box below. Thank you.
Customer: replied 1 year ago.

i am not able to enterthe correct password

you cant sign into your device right now go to account.live .com to fix the problem

Expert:  Viet -MS Office Tech replied 1 year ago.
Does it show an email address at the password ***** login screen?Also, are you at this web page on a windows or mac computer?Please let me know. Thank you.
Customer: replied 1 year ago.

an E-Mail address is shown

In the web page on a window computer

Expert:  Viet -MS Office Tech replied 1 year ago.
Thank you. On the working computer, can you please go to the website http://account.live.com/ , then see if you can sign in your Microsoft account with that email address?- If that does not work, on the working computer, please go to the website below and follow the steps there in order to reset your Microsoft account with that email address:https://account.live.com/ResetPassword.aspx If you'd like to, I can connect remotely to your computer, so I can do these steps for you directly on your computer together with you. Please reply back to continue troubleshooting. Thank you.
Customer: replied 1 year ago.

please connect remotely

Expert:  Viet -MS Office Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=344844ef-fe4e-4789-90c0-cb3c2fe4bbcd, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet -MS Office Tech replied 1 year ago.
Or click on the website below:

http://tinyurl.com/nvc4d2s

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 1 year ago.

my computer will not allow me to open the download

Expert:  Viet -MS Office Tech replied 1 year ago.
I'm sorry, what's the full error or message?

Does it give you any option to allow it?

Please let me know. Thank you.
Customer: replied 1 year ago.

Does not give me any option to allow it

Expert:  Viet -MS Office Tech replied 1 year ago.

What's your antivirus/security program if any? Can you disable your antivirus/security program temporarily and try again?

And/or when you open / run the Elsinore.ScreenConnect.Client item, when it shows the block window, can you click on anything in it?

Thank you.

Customer: replied 1 year ago.

avast antivirus I am unable to disable same

Expert:  Viet -MS Office Tech replied 1 year ago.

Can you right-click on the Avast icon at the bottom right of the computer's screen, then select the option Avast shield control, then disable it for 1 hour? Then try again. Thank you.

Customer: replied 1 year ago.

when I right click as instructed there is only a request to install or

express install, in order to save time could you give me a phone number

I can call to get me out of this situation I have invested £ 24 and am still

unable to used my machine perhaps I should not have downloaded

microsoft word 10.

Expert:  Viet -MS Office Tech replied 1 year ago.
I'm sorry, it's strange. I do live online support. Don't worry, we guarantee our service. Can you please try the new website below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=344844ef-fe4e-4789-90c0-cb3c2fe4bbcd&Type=Java

, then see if it lets you run. Thank you.
Expert:  Viet -MS Office Tech replied 1 year ago.
Or let's try the following simple steps for how to fix your Microsoft account issue: Click on the website below:https://account.live.com/ResetPassword.aspxThen there, click on the option I forgot my password. Then click on Next.Then enter the email address (that is shown on windows 10) in the Microsoft account box.And type in the characters as shown on the page in the box below that.Then click on Next, and continue follow follow the steps on the page in order to reset your Microsoft account password, then you can enter it on the Windows 10 computer. Please reply back to continue troubleshooting. Thank you.
Customer: replied 1 year ago.

I have done as instructed , I am told that a code will be sent to me

and on the next page they ask for that code which I have not got

it appears we are going round in circles

Expert:  Viet -MS Office Tech replied 1 year ago.
I'm sorry, I will continue to troubleshoot the issue. Does it tell you where it is sending you a code? For example, is it sending a code to an email address of yours or a phone number of yours, etc.? Please let me know. thank you.
Customer: replied 1 year ago.

received by E-Mail code (###) ###-####will now try again

Expert:  Viet -MS Office Tech replied 1 year ago.
Great. If the code box still appears, then enter it and continue. If you had already closed that page, then try again at the website https://account.live.com/ResetPassword.aspx, then when it prompts you to send a code, then click on the option I already have a code or something similar, then enter that code, and continue. PWhen you are available, please reply back to continue troubleshooting. Thank you.
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36812
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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