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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Need pass word microsoft account on windows ten on my

Customer Question

Need pass word for my microsoft account on windows ten on my laptop which is using email xxxxxxxxxxxxxx. Which has stopped working so i had to get a new email address, which is xxxxxxxxx. Please can i just get into my lap top

Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.
Hi,I'm sorry about the issue. What happens to your previously yahoo email address?Do you have a cell phone number ending with the 2 digits 95?Also, are you at this web page on another windows or mac computer, etc.?Please reply at the box below. Thank you.
Customer: replied 1 year ago.
no my number end in 995
Expert:  Viet -MS Office Tech replied 1 year ago.
What happens to your previously yahoo email address?At the password ***** login screen, press & keep holding the key Shift on your keyboard, then click on the Power icon, then click on Restart , then until a menu appears, then release the key Shift, then let me know what you see in the menu.Please reply at the box below. Thank you.
Customer: replied 1 year ago.
continue exit and continue to windows 10 troubleshoot,resa rt your pc or see advanced options turn of your pc
Expert:  Viet -MS Office Tech replied 1 year ago.
Select Troubleshot, then let me know. Thank you.
Customer: replied 1 year ago.
reset this pc lets you choose to keep or remove your files, and then reinstalls windos. Then its advanced options
Expert:  Viet -MS Office Tech replied 1 year ago.
Do you need any data / files on this PC? Or do you have backup or you don't need them? Please let me know. Thank you.
Customer: replied 1 year ago.
i need to keep files/data
Expert:  Viet -MS Office Tech replied 1 year ago.
1. To confirm, your phone number ends with 995 right? 2. Is your phone able to receive text messages?3. What happens to your previous yahoo email address?4. Are you at this web page on another windows or mac computer?Please let me know. Thank you.
Customer: replied 1 year ago.
yes thats right my nu ends995. yes ican get txt msgs. I just stopped working. No iam on my mobile phone
Expert:  Viet -MS Office Tech replied 1 year ago.
Let's try the following:1. Shutdown / Restart your computer normally.2. Reset your old yahoo account password ***** the website https://edit.yahoo.com/forgotroot on your phone, then let me know what happens.Thank you.
Expert:  Viet -MS Office Tech replied 1 year ago.
Do NOT try anything on the computer yet. After you have tried my step to reset your old yahoo account password, then let me know if you are able to use your old yahoo email address at the yahoo.com website on your phone now. Please reply at the box below. Thank you.
Customer: replied 1 year ago.
i have tried that no joy just kept saying unable to connecy with server
Expert:  Viet -MS Office Tech replied 1 year ago.
Where does it say unable to connect with server? On your phone or on the computer?At what step does it say unable to connect with server? Thank you.

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