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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I am unable to open my Microsoft account. Microsoft have indicated

Resolved Question:

i am unable to open my Microsoft account. Microsoft have indicated that my Outlook account details are out of date and have suspended service. I have gone through the procedure for changing my password ***** no joy. I have tried to open a new Microsoft account, as they suggest, but am told that one already exists with my email address (what a surprise!!)
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You wont be able to open a new account unless you use different details but then you lose all your emails.
What though exactly happens now when you try to sign in?
Customer: replied 1 year ago.

Hi Richard. I am not happy with the proposed price of £60 and do not wish to continue. It was suggested that my question would be answered for £28. Please credit my Paypal account wit my £28. Thank you

Expert:  Richard replied 1 year ago.
There is no proposed price of £60 Wesley, its the deposit you made (£28) and nothing further.
I believe your referring to the subscription prices which are optional monthly subscriptions for unlimited (like all you can eat) questions.
That's just optional packages.
Anyway, of course a refund for any reason can be arranged, if, having this clarified for you, you still wish for a refund, let me know and I will be happy to process one for you.
Customer: replied 1 year ago.

thank you Richard. I would appreciate you giving me an answer to my question

Expert:  Richard replied 1 year ago.
Thanks Wesley
Can you tell me please your microsoft email address
Customer: replied 1 year ago.

My Microsoft email address is [email protected],com

Expert:  Richard replied 1 year ago.
thanks
Can you tell me the last 4 digits of your phone number that ends in 63
Customer: replied 1 year ago.

last 4: 1063

Expert:  Richard replied 1 year ago.
ok, they are calling you with a code
Give me that code they tell you please
Customer: replied 1 year ago.

The code is: XXXXXXXX

Expert:  Richard replied 1 year ago.
Perfect
Your password ***** *****
richieja16
test and tell me when you have signed in please Wesley
Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.

I have signed in OK since I get no contra-response but I still have no new em ail since 09 Aug (I know some has been sent)

Expert:  Richard replied 1 year ago.
yes you have, you have emails from Justanswer from only a short while ago Wesley (minutes ago).
I am looking at it now.
Mike haywood sent you one 10 minutes ago.
Customer: replied 1 year ago.

You are right Richard. I don't know why I could not see them just now. That completes my answer.

Thank you very much for your help. Regards ***** *****

Expert:  Richard replied 1 year ago.
Your most welcome
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you

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