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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38585
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Windows 10 and microsoft edge are not responding

Resolved Question:

windows 10 and microsoft edge are not responding
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
can you give please a little more information on your problem?
You say both windows and Edge are note responding. You mean windows does not start at all? Or how exactly does it not respond?
Thank you
Customer: replied 2 years ago.

windows icons are showing but will not respond and will not shut down

Expert:  Richard replied 2 years ago.
Thanks
As the first step, hold the power button down until the computer turns off.
Then turn it on again and tell me if it now functions correctly please.
Customer: replied 2 years ago.

windows did shut down and was slow to come back up but it and microsoft edge seem to be working fine thanks

Expert:  Richard replied 2 years ago.
your most welcome!
It was the initial install that had an issue, and needed a hard restart. We did this just then. It will now be ok. It was slow getting updates but will speed up
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Microsoft Specialists are ready to help you