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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Ive been trying to install win 10 but there are some cancelled

Resolved Question:

Ive been trying to install win 10 but there are some cancelled files Can you help?
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please what you mean with cancelled files?
You mean you are getting an error? If so, what error message is it?
Customer: replied 1 year ago.

Ive been trying to install win 10 but there are some win 7 update files are cancelled which I accidently did. How can I restore these files, there are no error messages.When get the installing Win 10 it starts then freezes

Expert:  Richard replied 1 year ago.
ok, if its freezing during installed, its not due to updates being cancelled else the install would not even start, this will be a different issue and points to corruption issues on the hard drive.
I want you to do the following please
Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.
A black window will open.
Type in it
sfc /scannow
press enter and when it has completed, type in
chkdsk /r
Press enter.
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Then try to update windows.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.

what is your id

Expert:  Richard replied 1 year ago.
I need your ID and password ***** you get when you do my instructions.
Customer: replied 1 year ago.

I do not want the program permanently installed on my computer

Expert:  Richard replied 1 year ago.

You can uninstall it when we are finished. You need a program on your computer for me to connect.

Else you can carry out the instructions I gave you yourself.

this is up to you

Customer: replied 1 year ago.

I am sure that it is not your fault but I find it too complicated to start this session and I think I should give up

Expert:  Richard replied 1 year ago.
ok, the instructions work and I do it daily with my customers, but just slowly take the time and follow the instructions to resolve the problem which I have repeated below. If you get stuck on a step, just tell me please on which step you are getting stuck.
Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.
A black window will open.
Type in it
sfc /scannow
press enter and when it has completed, type in
chkdsk /r
Press enter.
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Then try to update windows.
Customer: replied 1 year ago.

Ive tried your solution and it did not work

Expert:  Richard replied 1 year ago.
Can you tell me exactly what did not work?
You were not able to do the instructions? You got an error?
Customer: replied 1 year ago.

I followed you instructions to scannow it took about 2 hours to compete after restart tried to install win 10 and got the same result it got stuck at 1%

Expert:  Richard replied 1 year ago.
ok, you did scannow but there was a second step for
chkdsk /r
in my instructions that you had to do
type in
chkdsk /r
Press enter.
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Then try to update windows.
Did you also do this?
Customer: replied 1 year ago.

Yes I did all these things and it still stuck at 1%

Expert:  Richard replied 1 year ago.
Thanks
Can you tell me the make and model of your computer please.
Customer: replied 1 year ago.

Welcome: William Airth

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Processor (CPU)AMD PHENOM II X2 560 (3.30GHz/6MB CACHE/AM3) - BLACK EDITION
CaseCOOLERMASTER ELITE 310 BLUE CASE
MotherboardASUS® M5A99X EVO:USB 3.0, SATA 6.0Gb/s, Quad CrossFireX™/SLI™
Memory (RAM)4GB SAMSUNG DDR3 DUAL-DDR3 1333MHz (2 X 2GB)
Graphics Card1GB NVIDIA GEFORCE GTX 550 Ti - DVI,HDMI,VGA - 3D Vision Ready
2nd Graphics Card1GB NVIDIA GEFORCE GTX 550 Ti - DVI,HDMI,VGA - 3D Vision Ready
3rd Graphics CardNONE
1st Hard Disk1TB WD CAVIAR GREEN WD10EARS, SATA 3 Gb/s, 64MB CACHE
2nd Hard Disk1TB SERIAL ATA 3-Gb/s HARD DRIVE WITH 16MB CACHE (7,200rpm)
RAIDNONE
1st DVD/BLU-RAY Drive4x BLU-RAY ROM DRIVE, 16x DVD ROM (£36)
2nd DVD/BLU-RAY DriveNONE
Memory Card ReaderINTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0 PORT
Power Supply600W Quiet 80 PLUS Quad Rail PSU + 120mm Case Fan (£59)
Processor CoolingSTANDARD AMD CPU COOLER
Sound CardONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired NetworkingONBOARD 10/100/1000 GIGABIT LAN PORT - AS STANDARD ON ALL PCs
USB Options6 x USB 2.0 PORTS @ BACK PANEL (MIN 2 FRONT PORTS) AS STANDARD
ModemNONE, I WILL BE USING BROADBAND
Floppy Disk DriveNONE
FirewireNONE
TV CardNONE
Operating SystemGenuine Windows 7 Home Premium 64 Bit - inc DVD & Licence (£79)
Office SoftwareFREE Microsoft® Office Starter 2010 (Limited functionality Word & Excel)
Anti-VirusBULLGUARD INTERNET SECURITY - FREE 90 DAY TRIAL
MonitorNONE
2nd MonitorNONE
Monitor CablesNONE
Eyefinity Adapter / GeForce 3D VisionNONE
Keyboard & MouseNONE
MouseNONE
SpeakersNONE
WebcamNONE
HeadsetsNONE
Surge ProtectionNONE
PrinterNONE
External Hard DriveNONE
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Home InstallationNONE
Data RecoveryNONE
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 10 to 12 working days
Pricing Information
Price (excluding VAT)£620.83
Price£745.00
Order Quantity1
Bulk Discount£0.00
Total Order price (Ex VAT)£620.83
Total Order Price£745.00
P/O Number- Edit P/O Number
Payment MethodDebit Card
Courier InstructionsPlease enter courier instructions here only. Leave blank if not required.
Wattage
Maximum Required Power529W
Production Dates
Processed Date12-09-2011
Pre-Production Date13-09-2011
Build Date20-09-2011
Test Date20-09-2011
QC Date21-09-2011
Awaiting Dispatch Date22-09-2011
Dispatch Date22-09-2011
Who Worked on This Order?
Built ByCihan Yucesoy
Tested ByZbear Ramzan
QC'd By

Adnaan Marban


Packed ByAnthony Cunliffe








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Expert:  Richard replied 1 year ago.
Not sure what you are giving me
I just need to know the make and model of your computer please.
Tell me which make (brand) and model your computer is.
Customer: replied 1 year ago.

|ts a custom built computer by PCSPECIALISTS

Expert:  Richard replied 1 year ago.
ok, we then need the windows disk
Do you have this with you when they delivered the computer?
Customer: replied 1 year ago.

only win 7 sp1

Expert:  Richard replied 1 year ago.
ok, your going to have to do a reinstall of windows then try to do the upgrade.
First, can you backup your data off the computer and tell me when you have (programs you would need to install again).
Customer: replied 1 year ago.

How can I do a reinstall as an upgrade using the same version disk

Expert:  Richard replied 1 year ago.
You cannot, you have to do a full installation as you cannot upgrade from the same version
Customer: replied 1 year ago.

I don't want to risk losing any files by trying this so I think I will wait for the win 10 installation disk to come out so thank you for your help and goodbye

William Airth

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