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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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After downloading windows 10 I am having trouble sending emails.

Resolved Question:

After downloading windows 10 I am having trouble sending emails. I can receive but not send?
Mo
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
To resolve this, please do the following.
Close all programs.
Press the windows key + X and click on Command Prompt (Admin)
Type in the black window
sfc /scannow
press enter
Let this complete and when it has, restart the computer and you should now be able to send.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.

don't understand what windows key is

Expert:  Richard replied 1 year ago.
This is the key to the left of the ALT key with the windows logo on it.
Let me know if you have any difficulties please
Customer: replied 1 year ago.

where is command prompt (admin)

Expert:  Richard replied 1 year ago.
When you press the windows Key + X you see a menu show and the command prompt (admin) is in this menu.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 1 year ago.

sorry just found command prompt

Expert:  Richard replied 1 year ago.
Its ok, make sure your using Command Prompt (Admin) and not just not Command Prompt
Customer: replied 1 year ago.

will try now

Expert:  Richard replied 1 year ago.
Thank you
Customer: replied 1 year ago.

it has completed 100% so will restart laptop now

Expert:  Richard replied 1 year ago.
Thank you
Then try to send
Let me know the results please
Customer: replied 1 year ago.

will do thank you

Expert:  Richard replied 1 year ago.
your welcome
Customer: replied 1 year ago.

everything seems ok now Richard thank you.

I don't wish to pay a monthly payment I just want to pay for a one off payment for your help.

Expert:  Richard replied 1 year ago.
No problem at all Mo and good it is fixed.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and 2 other Microsoft Specialists are ready to help you

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