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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38399
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Can't enter Store Error message 0x801901F7 Server Stumbled

Resolved Question:

Can't enter Store Error message 0x801901F7 Server Stumbled Help Please
Arthur Coleman
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you please press the windows key + R and type in
wsreset.exe
then press ok.
Then restart the computer and tell me if you still get the error.
Customer: replied 2 years ago.

still no access

Expert:  Richard replied 2 years ago.
you did all that within 2 minutes Arthur? thats extraordinarily fast, you sure you completed all steps?
What did it say when you processed the command?
Customer: replied 2 years ago.

sorry did not restart pc.can we start again please

Expert:  Richard replied 2 years ago.
yes we can
Ill repeat the instructions, but please take the time to follow them else this will not work.
Can you please press the windows key + R and type in
wsreset.exe
then press ok.
Then restart the computer and tell me if you still get the error.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 2 years ago.

Thank You Richard,

After restart all seems to be well. Sorry for delay but upgrades held me up.

Expert:  Richard replied 2 years ago.
Its no problem at all Arthur!
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and other Microsoft Specialists are ready to help you