How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 20696
Experience:  Expert for over 10 years
50836188
Type Your Microsoft Question Here...
Josh is online now

My surface wont turn on

Customer Question

My surface wont turn on
Submitted: 2 years ago.
Category: Microsoft
Expert:  Josh replied 2 years ago.
Hi! Did you use the Volume Up button with the Power button? Make sure it was the Volume Up button (not the Volume Down)
Customer: replied 2 years ago.

yes volume up used

Expert:  Josh replied 2 years ago.
In that case, you will need to have the tablet repaired. How old is the tablet?
Customer: replied 2 years ago.

in use since Christmas 2013

Expert:  Josh replied 2 years ago.
What is a number that I can have a Microsoft Surface specialist contact you at?
Customer: replied 2 years ago.

thanks josh

XXX

Expert:  Josh replied 2 years ago.
I will submit the request for someone to call you when their office is open. It will be sometime on Saturday that you receive a call
Customer: replied 2 years ago.

Jose I haven't received a call from Microsoft re collection of surface

Expert:  Josh replied 2 years ago.
I am sorry to hear that -- Please call 0344(###) ###-####