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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Windows Live email account locked. I need to unlock Windows

Customer Question

Windows Live email account locked.
I need to unlock Windows Live
My talktalk email account is working so my password ***** *****
Please help many thanks
Submitted: 2 years ago.
Category: Microsoft
Expert:  Jess M. replied 2 years ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your Windows Live issues. Are you now unable to send and receive in your talktalk email using Windows Live Mail because the password ***** *****?
If yes, what exactly is the error message and code that you are getting?
Please let me know so that I can help you further.
Best regards,
Jess
Customer: replied 2 years ago.
On windows live icon of keys appears. Stating incorrect password. However I can use same password ***** access my emails on talktalk account.
I have attempted applying for new codes by phone message but still unable to access Windows Live
Expert:  Jess M. replied 2 years ago.
I am very sorry about your persisting issues.
Can I remotely access your computer so that I can directly fix the problem while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

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