Microsoft Office Questions? Ask a IT Expert for Support ASAP
I have an Asus laptop with microsoft software. I received a phonecall from supposedly microsoft to say i had a few bugs that needed fixing. I know i did have a few bugs so foolishly went along with it. They knew all about my computer as i did ask a few questions as wondered why they were ringing me!
After they managed to convince me they were microsoft i followed their instructions. By pressing the four square sign and R they asked me to type in Team ViewerQS.exe and then Show my PC3101.exe. I then became even more suspicious and refused to do anything else resulting in them putting the phone down on me. They had said i was due a return of £200 from microsoft because of my problems and this is when I realised they were bogus! Of course they needed my bank details to send me the £200.
My computer seems absolutely fine but I have lost all my photos. On desktop they still are on slide show so i am sure they are still in the system but cant access them. When I go to photos and press on a file it says file dosent exist?
Thank you for explaining that. Microsoft will never call you unsolicited like that. If it ever happens again report them to ic3.gov which is the internet crime complaint center. As for right now have you tried doing a system restore to before that happened yet?
Im not very computer literate. How do I do a system restore?
System restore was successful. I made the date 15th August as it was sat 16th when it happened. Unfortunately my pictures are still not back. When i go to pixs the folders come up with the appropriate name. When i click on any of them it says there are no files or folders in this view.