How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 19432
Experience:  Expert for over 10 years
50836188
Type Your Microsoft Question Here...
Josh is online now

How can I recover my Microsoft account password. I downloaded

Customer Question

how can I recover my Microsoft account password. I downloaded windows 10 for my wife and re installed 8 for her but she cannot open lap top because it doesn't recognize password
Submitted: 2 years ago.
Category: Microsoft
Expert:  Josh replied 2 years ago.
Hi! I am going to give you steps to a private forum that is checked by Outlook/Hotmail moderators that can assist you in real time. First you are going to need to create another email address with Hotmail.Please go to the following link to create that: https://signup.live.com/signup.aspxOnce you create the new address do the following... Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can. Here is the link to the forums: http://answers.microsoft.com/en-us/outlook_com/

Related Microsoft Questions