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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft
Satisfied Customers: 16610
Experience:  Over 10 years work experience.
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Help!!!Almost as soon as my Livemail inbox opens I get the

Customer Question

Help!!!
Almost as soon as my Livemail inbox opens I get the following message -
"The TCP/IP was unexpectedly terminated by the server"
Please help!
Submitted: 2 years ago.
Category: Microsoft
Expert:  Jason Jones replied 2 years ago.
Hello,
I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which version of Windows are you using?
Thank you,
Jason
Customer: replied 2 years ago.

Hello Jason

e-mail = btinternet.com

I'm on Windows 7

Thanks in advance

Peter

Expert:  Jason Jones replied 2 years ago.
Hello Peter,
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
I will be standing by.
-Jason
Customer: replied 2 years ago.

Can we stop now please.

I don't know enough about computers to continue.

Thanks for your time so far.

Regards & Good Bye

Expert:  Jason Jones replied 2 years ago.
Hey Peter,
We can stop whenever you choose to stop. You don't have to know much about computers at all; that's why you have me here. If you are up for the remote screen sharing session, I can send you a link that you can click. That will start the remote session.
-Jason
Customer: replied 2 years ago.

OK

Expert:  Jason Jones replied 2 years ago.
Do you wish to stop this or do you wish to do the remote?
Customer: replied 2 years ago.

Yes - we'll do the remote

Expert:  Jason Jones replied 2 years ago.
That sounds great to me. After you accept the 'additional help' request for the remote session, the remote link will be posted here. I will start getting that ready and standby for the notification that you accepted the additional help request.
Jason Jones and 3 other Microsoft Specialists are ready to help you
Expert:  Jason Jones replied 2 years ago.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 60 and click the circle button to start the remote application.
Expert:  Jason Jones replied 2 years ago.
Please, do not create duplicate questions. We can continue here.
May I remote back into your system and continue?
Customer: replied 2 years ago.

I'm a bit lost now - the problem you looked at yesterday is still there - can we continue to explore solutions?