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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38156
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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There. I installed Windows 10 on the weekend. Since then

Resolved Question:

Hi there. I installed Windows 10 on the weekend. Since then Outlook (mostly) won't send emails. From time to time it does. But mostly it won't. I can receive fine. And when I run the tests it says that it receives fine - which it does - and that it sends fine - which it doesn't (though the test email comes through). Can you help? It's very frustrating
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or mssage?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Hi there. It says 'Sending' report error 0x800CCC13. Cannot connect to the network. Verify you network connection or modem.

This is clearly not correct as I am connected and receiving emails. And sometimes even able to send them

Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

Hi there. I'm not really comfortable with that as I don't know you or this site.

Expert:  Viet -MS Office Tech replied 2 years ago.
I'm sorry. With remote support, it's easier and quicker for you as I would do all the steps for you and you can see everything I do on the screen, and we have an A+ support rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

But per your request, I can provide written instructions. Can you please stay on this web page for a few minutes, so I can write all the steps for fixing this issue? Thank you.
Customer: replied 2 years ago.

I'm OK to give you access then and try this. I'm assuming I can cut you off if I need to. Thanks

Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Yes, you can disconnect any time. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=09ced996-55c8-4d8c-804d-dba247ff86e3

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet -MS Office Tech and other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 2 years ago.

Working on issue. Thank you.

Expert:  Viet -MS Office Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.
Customer: replied 2 years ago.

Great. Thank you for your help. Hopefully I won't need to contact you again Smile