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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38668
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I recently downloaded windows 10. and now I am unable to send

Resolved Question:

I recently downloaded windows 10. and now I am unable to send or receive emails, I have tried start- cmd- sfc. but get you must be an administrater running a console session to use the sfc utility... can you help me Thanks.
Sheila
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hi, I'm sorry about the issue. Is there any error or message?What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Are you currently able to use your email at your email website temporarily? Can you right-click on the Start (windows logo) icon at the lower left corner of the computer's screen, then click on Command Prompt (Admin), (or press at the same time the the two keys Windows and X on the keyboard, then click on Command Prompt (Admin)), then type: sfc /scannow , then press Enter key, then wait until it's done and check (this could take 15 to 30 minutes.) I can also connect remotely to your computer and fix the issue directly on your computer together with you. Please let me know. Thank you.
Customer: replied 2 years ago.

emails I use are talktalk.net and hotmail.co.uk I try as you sugest

Expert:  Viet -MS Office Tech replied 2 years ago.
OK. Is there any error or message when using emails?

Do your emails work at the websites http://www.talktalk.co.uk/mail/ and http://www.hotmail.com/?

OK. After trying my suggestion, then please reply at the box below to continue. Thank you.
Customer: replied 2 years ago.

I have finished the procedure you suggested, emails from hotmail have come through but not from talktalk,.... error message says unable to synchronize messages from talktalk.net

Expert:  Viet -MS Office Tech replied 2 years ago.
Is your talktalk email currently working at the talktalk website http://www.talktalk.co.uk/mail/? In Outlook, click on File menu, then Info-> Account settings -> Account settings, then select your talktalk email account and remove it and confirm, then add it back with the instructions at the talktalk website below: http://help2.talktalk.co.uk/guided-assist/how-do-i-set-my-email Please let me know. Thank you.
Customer: replied 2 years ago.

yes can access emails from talktalk.net website

I have gone through this procedure but still not receiving email from talktalk.net

Expert:  Viet -MS Office Tech replied 2 years ago.
I'm sorry, not sure if there is windows 10 compatibility issue with talktalk email as hotmail works. Can you try Windows 10 Mail app for talktalk email? Please see instructions athttp://help2.talktalk.co.uk/set-windows-10-mail-talktalk-emailThank you.
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