No I haven't done that yet. It was a route I was trying to avoid due to the time involved. Is there no way a registry entry could be edited to rectify the problem?
I deleted MS Office 13 through "Programs & Features" but the Office directories in the "C:\Program Files (x86)" is still there with a number of executables, dll's and files. Also, I can't delete this directory, even in SAFE mode, because other programmes are depending on files within it.
Also there is an office directory in "C:\Program Files" although we are using the 32bit version of office.
With the above in mind and after a restart, we re-installed office and configured the respective email accounts as before. However, the IMAP account is behaving exactly as before and not sending. It's also producing the same error code as before (Task '*****@******.*** - Sending' reported error (0x800CCC0B) : 'Unknown Error 0x800CCC0B') or (Task '*****@******.*** - Sending' reported error (0x800CCC13) : 'Cannot connect to the network. Verify your network connection or modem.').
Yes I would.
Due to the time difference can I contact you tomorrow to arrange a good time for us both?
I have just learned that the fault with my IMAP email is probably with Windows 10. A friend of mine had the same problem and the MS technician fixed it with a patch. Have you heard of this and if so do you have access to the required patch?