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Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37864
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Can you find my Microsoft account and my Microsoft Office key

Resolved Question:

Can you find my Microsoft account and my Microsoft Office key please
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you remember the email address you used for purchasing or download / installing Microsoft Office previously?

Do you have Microsoft Office 2003, 2007, 2010, 2013, etc.?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.
***@******.***

no I only have the Microsoft office I have requested

Expert:  Viet -MS Office Tech replied 2 years ago.
Did you purchase office in store or online previously? Do you still have the purchase receipt or email order confirmation?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

I have a receipt for my purchase

I have windows 8

Expert:  Viet -MS Office Tech replied 2 years ago.
When did you purchase it? Where?

Is it paper receipt or electronics / email receipt?

Is it Microsoft Office 2003, 2007, 2010, 2013, etc.?

Were you able to install / use your Microsoft Office previously?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

6/4/13

PC World, Yeovil

Paper receipt

I can't remember which one

Yes I installed it and yes I have used one note

Expert:  Viet -MS Office Tech replied 2 years ago.
Can you go to your Microsoft account at the website, then let me know:

http://office.microsoft.com/

Thank you.
Customer: replied 2 years ago.

I have opened my account

Expert:  Viet -MS Office Tech replied 2 years ago.
Do you see your Microsoft Office software there?

Also, can you please tell everything on the Office paper receipt?

Please let me know. Thank you.
Customer: replied 2 years ago.

Yes

Microsoft office H +S POSA(###) ###-####/p>

I also bought my lap top at the same time do you need that info also?

Expert:  Viet -MS Office Tech replied 2 years ago.
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

I will try you may need a lot of patience because I am not great with computers!!!

Expert:  Viet -MS Office Tech replied 2 years ago.
Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=fa3f3b51-df9c-47d8-a141-a959db0f1b61

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet -MS Office Tech and 3 other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 2 years ago.

Working on issue, thank you.

Expert:  Viet -MS Office Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.