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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38206
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I have upgraded to Microsoft 10 and can not find Outlook or access my previous Outlook mai

Customer Question

i have upgraded to Microsoft 10 and can not find Outlook or access my previous Outlook mails.
when I go to the MAIL in Windows 10 it says not synced yet
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Was it Office / Outlook 2003, 2007, 2010, 2013, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 2 years ago.
We had Windows 7 Professional previously. Remote Support session would be good
Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=2a6dc25c-f60c-4846-9793-0970a0832224
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet -MS Office Tech and other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you for the remote support session. If you need a free email program, then install the Thunderbird program:
https://www.mozilla.org/en-US/thunderbird/
If you need a free office (word / excel) program, then download / install the OpenOffice program:
http://www.openoffice.org/
If you need anything else, please let me know any time. Thank you very much.