Hello John! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Whenever there is a new windows version, some older programs / games are not compatible. Would you like to go back to your previous Windows 7?Please reply at the box below. Thank you.
Yeah I would if I could but I didn't save my previous Windows version before I pressed the 'Update' button! I had Windows XP before on this computer. What should I do?
Hi, no I had Windows XP
I upgraded to Windows 10 via the free upgrade to my computer which was offered to me. Before the upgrade I had Windows XP.
Free upgrade to windows 10 is only for windows 7, 8, and 8.1, not for windows xp, or vista.
Can you please click on Start (which is the windows logo icon at lower left corner of the screen) , then click on Settings, then Update & security, then Recovery, then go back to whatever windows version is showing there.
Please reply back to continue troubleshooting. Thank you.
Hi Viet - apologies for the delay in closure - have been away for a short break. You were absolutely right - I had Windows 8.1 which I have now reinstalled thanks to your expert advice.
Thank you very much for your assistance.