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Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38162
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I recently purchased Office 365 to renew a subscription which

Customer Question

I recently purchased Office 365 to renew a subscription which had recently expired. I uploaded the key onto the screen and all seemed okay.
However when I nexted visited the site I was unable to use any of the products as there was a message saying (non-commercial use) (unlicenced product)
How an I rectify his?
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows 7, or 8, or 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

I have windows 8 and yes as long as I get the problem resolved

Expert:  Viet -MS Office Tech replied 2 years ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=bc2d54a7-e2bf-4bcc-86ad-b5ee3741e7a2

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you

Viet -MS Office Tech and 4 other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 2 years ago.
- The computer is refreshing. After it's done, please go to the Microsoft Office website below:http://office.microsoft.com/, then click on My Account at the top, then sign in your Microsoft account, then click on Install, then Install in order to download and install / set up Microsoft Office., then you can open / edit your documents. When you have time, please also do the followings: - Download and install Adobe Reader at the Adobe website below:http://get.adobe.com/reader/ - Download and install the Canon printer MG3200 series Mini Master Setup.. at the Canon website below:http://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg3240.aspx?type=drivers&language= - Download and install Skype program at the Skype website below:http://www.skype.com/en/download-skype/skype-for-computer/ - Download and install iTunes program at the Apple website below:http://www.apple.com/uk/itunes/download/ - Download and install McAfee at the McAfee website below:https://home.mcafee.com/Secure/MyAccount/DashBoard.aspx Please let me know if there is still any issue. Thank you.