Two day's ago you asked what kind of phone I have. It's a Nokia 520. Sorry for the delay in responding - I've been away from my PC.
Thank you. I've installed the windows phone app on my desktop. The app now seems to want me to connect the PC and phone using a USB cord.
I'll let you know how I get on in a day or so.
The above web site says I can't use a USB cable to sync contacts from Outlook on your computer to your Windows Phone.
It would seem that the windows phone app allows me to sync: music, photos, video, podcasts and ringtones, but not contacts and diary held in Outlook.
I have gone through the above web site several times and have eventually succeeded in syncing contacts, but the whole process has left me very confused.
To sync my contacts, I followed the instructions set out in
It worked for Windows 8, Outlook 2013 and for an email account that is not on an exchange. It was, I think, a manual sync.
The other part of the problem is to sync my calendar from Outlook on my PC to my Nokia phone. I've tried to use the following website
BUT if you scroll down the page you will see under Outlook 2013 that it refers to contacts rather than calendar.
Nevertheless, I tried to replicate the actions I used for syncing contacts; I created a CSV file for my calendar and tried to import it into the following website.
https://bay04.calendar.live.com/calendar/import.aspx?mkt=en-GB and received an error message:
"There's a problem with the ICS file you're trying to add. Something may have gone wrong when the file was originally exported. You may want to re-export the file and try again".
What am I doing incorrectly?
I'm a little confused having just received a request to rate your service.
My query has always had two elements; syncing my contacts and syncing my calendar. Syncing contacts has been resolved, but syncing calendar remains outstanding. I sent an extensive reply yesterday at 18.08 EST and am waiting your reply.
I have not received your comments to my reply dated 26 August at 18.08 EST.
If I'm following your instructions correctly, then my phone is saying that my email account already exists and it will not allow me to go further. I still can't syn my calendar.
I'm going to arrange for my existing email account to be deleted from my phone. I will then go through the process of re-establishing my email account on my phone and then I will try to syn contacts and calendar to the new set up on my phone. I'm going to do this on the assumption that the original set up was incomplete. This will, believe it or not, take a few days.
In the meantime, suppose you were to speak to Microsoft and ask them to update their website https://support.microsoft.com/en-us/kb/2459660 so that it reflects Calendar sync throughout instead of reverting to contacts half way down the screen.