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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5487
Experience:  Indept expertise on MS Office package
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Although connected to the internet. I am unable to access my

Resolved Question:

Although connected to the internet. I am unable to access my e-mail account at windows live.
Thank you
Submitted: 1 year ago.
Category: Microsoft
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.since how long are you facing this problem.
Customer: replied 1 year ago.

Since yesterday afternoon.

Expert:  michelleclive replied 1 year ago.
let me know when you are ready we will start the troubleshooting.
Customer: replied 1 year ago.

Ready.

Thank you

Expert:  michelleclive replied 1 year ago.
The computer is connected to the internet via wireless or hardwired.
Customer: replied 1 year ago.

I know but I still cannot access my e-mail account.

Expert:  michelleclive replied 1 year ago.
Please answer my question is the computer connected to a wireless router or its hardwired.
Customer: replied 1 year ago.

Wireless router.

Expert:  michelleclive replied 1 year ago.
Thank you for the info. Follow these steps now.Power off the computer which has the problem.unplug the power from the wireless router and leave it powered off for 3 minsnow connect the router power and turn it on and wait for 3 mins as it will take time to boot.Once you see all the router lights on then you power on the laptop and then try connecting to the internet and access your email.let me know how it goes.
Customer: replied 1 year ago.

Still the same. My e-mail closed down yesterday due to an unexpected problem? Previously this has always corrected itself. Mt e-mail is *****@******.***.

Expert:  michelleclive replied 1 year ago.
are you able to surf the internet like open websites and so on.
Customer: replied 1 year ago.

Yes.

Expert:  michelleclive replied 1 year ago.
do you open you email using IE, firefox or chrome
Customer: replied 1 year ago.

Sorry. Not sure what you mean. I use a laptop and just log in to me e-mail.

Expert:  michelleclive replied 1 year ago.
how do you open your email. Do you open internet explorer or chrome browser to open your email.
Customer: replied 1 year ago.

No. I just open my e-mail with the icon I have on my computer.

Expert:  michelleclive replied 1 year ago.
what is the operating system you have on the computer.
Customer: replied 1 year ago.

I have a Toshiba laptop. I also have btinternet and windows live.

Expert:  michelleclive replied 1 year ago.
can you tell me what is the operating system it has is it windows 7, 8 or windows 10.
Customer: replied 1 year ago.

Windows 10. I only up-dated last Wednesday.

Expert:  michelleclive replied 1 year ago.
after you upgraded to windows 10 were you able to send receive emails fine and the problem started few days back is that correct.
Customer: replied 1 year ago.

Yes

Expert:  michelleclive replied 1 year ago.
his option takes your PC back to an earlier point in time, called a system restore point. Restore points are generated when you install a new app, driver, or Windows update, and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.Right-click (or press and hold) the Start button, and then select Control Panel.Search Control Panel for Recovery.Select Recovery > Open System Restore > Next.Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.NoteIf you’re not seeing any restore points, it might be because system protection isn’t turned on. To check, go to theControl Panel, search for Recovery, and then select Recovery > Configure System Restore > Configure and make sure Turn on system protection is selected.
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