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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft
Satisfied Customers: 16204
Experience:  Over 10 years work experience.
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I fail to open attachments from my e mails particularly if

Customer Question

I fail to open attachments from my e mails particularly if they are sent on Exel files
please check all e mails that attachments are opened without any problems and check
the complete system from slow downloads and start up and anything else that affects the computer.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Jason Jones replied 1 year ago.
Hello,
I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
Thank you,
Jason
Customer: replied 1 year ago.

aol.com

Expert:  Jason Jones replied 1 year ago.
Thank you for the update, Melville.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 1 year ago.

You may start remote screen sharing so that we can resolve the problem

Expert:  Jason Jones replied 1 year ago.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 20 and click the circle button to start the remote application.
Expert:  Jason Jones replied 1 year ago.
All is now working.
Thank you for your time and please, do not forget to rate my help on this page.
- Jason

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