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Bryan
Bryan, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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Since I have installed windows 10, I have lost all sound

Customer Question

since I have installed windows 10, I have lost all sound
Submitted: 2 years ago.
Category: Microsoft
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question. What's the make and model of your system, please? May I set up a quick remote session, which will allow me to connect directly to your screen and check the sound issue here? Please reply back to me below. Thank you.
Expert:  Bryan replied 2 years ago.
Hi, are you still there? Do let me know.
Customer: replied 2 years ago.

yes you can set up a remote session

Expert:  Bryan replied 2 years ago.
OK, let's get started with the remote session now. You may disregard any remote offer prompt that shows up; the remote session will come at NO extra charge. Please open up the following link:http://www.justanswer.com/remotedesktop/join.aspx?Session=3a9b1dec-94cc-42da-b776-60744f87a985Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.) OPEN/RUN the file from your downloads, and I'll be connected. If you face any issues, just reply back to me below.Thank you.
Bryan and other Microsoft Specialists are ready to help you
Expert:  Bryan replied 2 years ago.
Thank you, let's get started with the remote session now. Please open up the following link:http://www.justanswer.com/remotedesktop/join.aspx?Session=3a9b1dec-94cc-42da-b776-60744f87a985Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.) OPEN/RUN the file from your downloads, and I'll be connected. If you face any issues, just reply back to me below.Thank you.
Expert:  Bryan replied 2 years ago.
Please use the following link for the remote session:http://www.justanswer.com/remotedesktop/join.aspx?Session=3a9b1dec-94cc-42da-b776-60744f87a985 Thank you.
Expert:  Bryan replied 2 years ago.
Your issue has now been resolved through the remote session. Thank you :)