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Bryan
Bryan, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 11704
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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Since I have installed windows 10, I have lost all sound

Customer Question

since I have installed windows 10, I have lost all sound
Submitted: 1 year ago.
Category: Microsoft
Expert:  Bryan replied 1 year ago.
Hi, and thank you for asking your question. What's the make and model of your system, please? May I set up a quick remote session, which will allow me to connect directly to your screen and check the sound issue here? Please reply back to me below. Thank you.
Expert:  Bryan replied 1 year ago.
Hi, are you still there? Do let me know.
Customer: replied 1 year ago.

yes you can set up a remote session

Expert:  Bryan replied 1 year ago.
OK, let's get started with the remote session now. You may disregard any remote offer prompt that shows up; the remote session will come at NO extra charge. Please open up the following link:http://www.justanswer.com/remotedesktop/join.aspx?Session=3a9b1dec-94cc-42da-b776-60744f87a985Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.) OPEN/RUN the file from your downloads, and I'll be connected. If you face any issues, just reply back to me below.Thank you.
Bryan and 3 other Microsoft Specialists are ready to help you
Expert:  Bryan replied 1 year ago.
Thank you, let's get started with the remote session now. Please open up the following link:http://www.justanswer.com/remotedesktop/join.aspx?Session=3a9b1dec-94cc-42da-b776-60744f87a985Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.) OPEN/RUN the file from your downloads, and I'll be connected. If you face any issues, just reply back to me below.Thank you.
Expert:  Bryan replied 1 year ago.
Please use the following link for the remote session:http://www.justanswer.com/remotedesktop/join.aspx?Session=3a9b1dec-94cc-42da-b776-60744f87a985 Thank you.
Expert:  Bryan replied 1 year ago.
Your issue has now been resolved through the remote session. Thank you :)

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